Kristine Mendoza
Customer Service Representative
I am an adaptable
professional with experience
and proven knowledge in
customer service. I am
aiming to leverage my skills
to fill a role where I can use
my experience and
knowledge while learning
new things.
Career Summary
Narrative Writer/ Editor
TaskUs
NOV 2019 TO SEPT 2020
Data Cleanser
TaskUs
FEB 2019 TO NOV 2019
Listened to phone interviews with college
alumni. Transcribed the interviews then write
their fun experiences to be published on a
coffee table book.
Went through the client's database and made
sure that the set of information was up to date.
Researched various information on the
internet to update the database.
Customer Service
Representative
TaskUs
Answered and solved customers' questions
and concerns through chat, phone, and email.
Properly acknowledged the customers'
concerns and empathized with them.
Customer Service
Representative
The Results Co.
Managed customer concerns and inquiries.
Processed send and receive transactions for
customers all over the globe. Escalated
complex customer requests to Tier 2.
JUN 2018 TO FEB 2019
JAN 2018 TO MAY 2018
Educational Background
Bachelor of
Science in Nursing
Batangas State
University
Bachelor of
Science in Customs
Administration
Batangas State University
AUG 2016 TO SEPT 2017
JUN 2015 TO DEC 2015
Character References
Carren Galera
Quality Assurance at TaskUs--
Contact--
live:kristine083.km
www.linkedin.com/in/kjmmchi/
Ace Omega Martinez
Operations Manager at CoreAssist--
Skills
Active Listening
English Speaking
Narrative Editing
Multi-tasking
English Writing
Macro Composing
Data Entry
Troubleshooting
Emphaty
