Kristine Joy Sencil
Professional Summary
Dedicated Customer Support and Administrative Specialist with over 17 years of experience in SaaS,
e-commerce, and technology environments. Proven success in handling high-volume inquiries, delivering
accurate order processing, and providing personalized client support through email, chat, and phone. Skilled in
Zendesk, Shopify, Gorgias, and Freshdesk. Highly organized, adaptable, and focused on improving customer
satisfaction, operational accuracy, and team efficiency in remote work settings.
Core Competencies
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Customer Service & Experience
Email, Chat & Phone Support
Order Management & Fulfillment
Customer Issue Resolution & Follow-Up
Administrative & Executive Assistance
Data Entry & Record Accuracy
Process Improvement & Team Collaboration
SaaS & Cloud-Based CRM Tools
Tools & Platforms: Zendesk | Gorgias | Freshdesk | Shopify | Slack | Office 365 | Google Workspace | Asana |
ClickUp | Monday.com | Trello | Jira | Canva | WordPress
Professional Experience
Customer Experience Specialist
Kinetic Innovative Staffing | Nov 2021 – Sept 2025
— Delivered responsive customer support through Zendesk for the Viva Leisure Member Assist team.
— Resolved inquiries, complaints, and membership requests via email and live chat.
— Ensured all customer issues were followed up and resolved in a timely and satisfactory manner.
Order Fulfillment Associate
Nolk | Jul 2018 – Nov 2021 | Nov 2022 – Oct 2023
— Verified details and progress of new and work-in-process orders to ensure accuracy and product availability.
— Collaborated with manufacturing, inventory, courier, and support teams to resolve order discrepancies.
— Managed returns, exchanges, and refunds, maintaining accuracy and customer satisfaction.
General Virtual Assistant
FreeUp | Jul 2018 – Nov 2021
— Provided phone, email, and chat support for various clients and businesses.
— Managed inboxes, calendars, and schedules to ensure organized and timely task execution.
— Assisted with social media management and project coordination to improve workflow efficiency.
General Virtual Assistant
Remotestaff | Jul 2013 – Oct 2019
— Delivered customer support through cloud-based project management platforms.
— Assisted website developers by building page content and testing links.
— Managed company and client social media pages and updates.
Senior Customer Service Specialist
Dell | Mar 2008 – Dec 2012
— Managed a high volume of inbound calls, emails, and live chats from global customers.
— Processed exchanges, provided basic technical support, and ensured compliance with policies.
— Recorded customer issues accurately and maintained documentation for quality assurance.
Education
Bachelor of Science in Business Administration – Management Information Systems
Philippine School of Business Administration | Jun 2002 – Apr 2008
Certifications
— Customer Service, Sales & Support
— Facebook Ads Marketing
Additional Experience
— Part-time Website Developer Assistant – built page content and tested links.
— Part-time HR Coordinator – sourced, screened, and profiled candidates.
Character References
— available upon request
