Kristine Joy Sencil

KRISTINE JOY SENCIL Customer Success & Client Support | Order Fulfillment Associate Connect With Me I am a skilled customer success and client support. I am passionate about building positive customer relationships and ensuring a smooth and enjoyable experience in their customer journey. I am also an experienced order fulfillment associate. I am very organized and I make sure that the order process is accurate, well recorded, and would have less to zero issues. Work Experience Customer Experience, Kinetic Innovative Staffing Nov 2021 - Sept 2025 Worked with Viva Leisure Member Assist team Respond to member’s questions, complaints, and requests through Zendesk email and live chat support Follow up with members ensuring issues are satisfactorily resolved Order Fulfillment Associate, Nolk Jul 2018 - Nov 2021 | Nov 2022 - Oct 2023 Check new and WIP orders details and progress ensuring accuracy and availability of the product Record and report any issues found and collaborate with manufacturing, inventory, courier, and customer support for resolutions. Manage returns, exchanges, refunds. General Virtual Assistant, FreeUp Jul 2018 - Nov 2021 Worked on organizing and responding to emails and calendar/scheduling management. Provided phone, email, and chat support to customers or clients. Social media management and support in project management workflows. General Virtual Assistant, Remotestaff Jul 2013 - Oct 2019 Worked as a customer support specialist using cloud-based project management software through chat, phone, and email Worked as an assistant to website developers to build page contents and test links. Managed social media pages and contents. Expertise Microsoft Office Suite Google Workspace Project Management Software Could-based SaaS Data Entry & Management Customer Service & Experience Order Management Executive Assistance Administrative Assistance Team-oriented Highly adaptable & organized Tools Zendesk, Gorgias, Freshdesk Shopify, Amazon Seller Central Slack, Teams, Google Meet Asana, ClickUp, Monday.com Trello, Jira Canva, WordPress LinkedIn Sales Nav, Facebook Ads Certification Customer Service, Sales & Support Facebook Ads Marketing Additional Information part time worked as website developer assistant to build page contents and test links part time worked as HR Coordinator to source, screen, and profile candidates Educational Attainment Senior Customer Service Specialist, DELL BSBA Management Information Systems Mar 2008 - Dec 2012 Managed high volume of incoming phone calls Handled customer’s issues through email and live chat Process exchange and basic technical support Data entry and record tech issues and following procedures and policies Philippine School of Business Administration Jun 2002 - Apr 2008