Kristine Joy Gines

Kristine Joy Gines - About me. A seasoned professional with a diverse background in customer service, technical support, virtual assistance, and graphic design. I've gained valuable experience in the BPO industry for 6 years specifically in managing international accounts like AT&T, boost, and Manulife. Delivering exceptional customer support and providing efficient phone, chat, and email support to customers as well. Over the past four years, I've had the pleasure of contributing my skills to dynamic companies like Mighty Commerce, Realty Tech Support, and 847 Studio as a virtual assistant. Let's connect and explore how I can contribute to the success of your organization! -Manila, Philippines SKILLS VIRTUAL ASSISTANT, CUSTOMER SPECIALIST, AND EXECUTIVE ASSISTANT LIST OF TOOLS I am an expert using these tools like Hubspot, CRM, Salesforce, Slack, Remote Desktop Manager, Streamlabs, Hubstaff, Multilogin, Doodly, Loom, Skype, Discord, Roundcube Webmail, Teams, Discord, Zoom, Canva, Word press, Woocommerce. Effective Communication Problem-Solving Administrative Task Emails, Chat, and Phone Support Adaptability Multi-Tasking Computer Proficient Tech Savy Time Management Good Work Ethics Fast learner EDUCATION 2011 - 2015 Our Lady of Fatima University, Valenzuela City Bachelor Degree of Marketing and Business WORK EXPERIENCE June 2013 – June 2015 VXI GLOBAL Philippines Customer /Technical support During my time at Boost Prepaid, I became highly proficient in troubleshooting a wide range of technical issues related to prepaid mobile services. Provides clear and effective communication. Analyzed concerns and resolved issues to identify troubleshooting methods. June 2015 - Feb. 2019 MANULIFE Customer service professional for dental care My role required a deep understanding of dental procedures, treatments, and oral health best practices. I have a proven track record of providing accurate assessments and recommendations for dental care. I served as a dental specialist responsible for dental claims assessment, dental care consultation, and dental coverage. Clear and compassionate communication is a cornerstone of dental care. I excel in explaining treatment options, procedures, and dental health recommendations in a way that patients can understand. April 2019 - April 2020 MIGHTY COMMERCE Virtual Assistant for Ebay & Amazon. I have a proven track record of creating compelling product listings, optimizing product descriptions, and using keywords effectively to boost search rankings. I am skilled in monitoring inventory levels, ensuring products are in stock, and implementing efficient reorder processes to prevent stockouts. Nov 2019 – Dec 2020 REALTY TECH SUPPORT Executive Virtual Assistant Works directly with the CEO to set up the tools needed for the company to run. I provided comprehensive executive-level support, managing calendars, scheduling meetings, and maintaining confidentiality while handling sensitive information. Administrative task including answering emails and calls,scheduling meetings and doing research. WORK EXPERIENCE May 2020 – Feb 2023 TAWK.TO - Part time Feb 2022– Aug- STUDIO - Part time Chat Support Virtual Assistant/Graphic Designer My role is to provide customer service to over 100 ecommerce companies using TAWK.TO platform. As as a chat support agent, I played a critical role in providing real-time assistance to customers using TAWK.to's chat platform. Adaptable and can assist customers with diverse inquiries, ranging from technical issues to product guidance. Answering emails and live chats, respond to clients' requesters, answer questions, and occasionally troubleshoot an issue, log in to my WordPress website and look up client's information such as username or email, perform requested cancellation of service or in other words, putting stop to recurring monthly payments. During my time at 847 Studio, I served as a graphic designer, where I played a pivotal role in creating visually appealing and effective designs using primarily Canva. Jan 2022– Dec 2023 Key Note Business Solution Administrative Officer Managed and organized day-to-day administrative tasks, ensuring the seamless operation of our office. Acted as the primary point of contact for executives, handling email correspondence, scheduling, and communication. Organized and maintained executives' calendars, facilitating efficient use of time and scheduling of appointments and meetings. Facilitated communication and collaboration between departments, enhancing overall efficiency. March 2021– Dec 2023 All Residential Real Estate Property Manager Assistant Aided in the leasing process, including property showings, application processing, and lease agreement preparation. Handling phone calls and facilitating maintenance requests, coordinating repairs, and ensuring timely resolution of issues for tenants. Managed various administrative duties, including record-keeping, documentation, and correspondence with property owners and tenants. Contributed to streamlining administrative processes, leading to improved efficiency in property management tasks. W O R K E X P E R I E N C E March 2022– Jan 2024 KC Capital Group Virtual Assistant Efficiently organized and managed clients' calendars, ensuring appointments and meetings are well-scheduled. Drafted and edited professional correspondence, reports, and presentations on behalf of the client. Utilized tech-savvy skills for streamlining processes and integrating software to enhance overall efficiency. Actively handled social media accounts, creating engaging content, scheduling posts, and fostering audience interaction. Developed and managed newsletters, coordinating content, design, and distribution to target audiences.