Kristine Joy C. Elfante
Address: Block 8 Lot 26 Residencia Regina, Loma de Gato, Marilao, Bulacan 3019
Phone: 0917 - 673 - 5152 | Email:-| Date of Birth: July 26, 1986
CAREER OBJECTIVE
Seeking a position where I can put into practice and improve my knowledge, skills and abilities for career
advancement and to be able to perform my job function to the standards of the company.
TECHNICAL SKILLS
Typing Skills (Atleast 800 kph or 35 wph)
Network troubleshooting
Basic Internet Skills and knowledge of MS Word, Excel, Access and Power Point
PERSONAL SKILLS
Ability to organize, prioritize and work under extreme pressure, heavy work load and deadlines
Excellent comprehension, analytical and decision making skills
Ability to work in a fast-paced, intense environment smoothly
Equally effective working independently and in cooperation with others
Possess excellent communication and inter-personal skills
EDUCATION
Bachelor of Science in Nursing (2003 – 2007)
Far Eastern University
Morayta, Manila
SEMINARS ATTENDED
Basic Problem Solving and Decision Making (September 2013)
Conflict Management and Resolution in the Workplace Seminar (October 2013)
Embracing Change (November 2017)
WORK EXPERIENCES
Manulife Business Processing Services
Dental Claims Adjudicator (October 3, 2016 – September 3, 2018)
Responsible for accurate and timely processing of claims according to policy provisions and standard
operating procedures while meeting published quality and productivity standards.
IMS Health Philippines
Data Management Analyst (July 6, 2015 – September 26, 2016)
Verify details (e.g. contact information, list of doctors, address, etc.) through phone calls or through
website
TakeCare Asia Philippines
Health Coordinator (May 16, 2014 – February 13, 2015)
Secures appointments for members related to their off-island referral.
Answers incoming calls and directs them accordingly.
Forwards inquiries and concerns to appropriate staff/departments or providers.
Provides assistance to member for concerns related to off-island travel, transportation, accommodation.
First Life Insurance Company,Inc
Customer Service (March 7, 2012 – May 16, 2014)
Processing value transactions such as policy loan, cash surrender, death claim, dividend withdrawal,
payouts and refund.
Medicard Philippines,Inc
Liaison Officer (May 27, 2010 – February 29, 2012)
Establish effective communication, accommodation needs and good relationship with patients.
Facilitates work questionnaires, deals and responds with queries and complaints
Healthy Options Corporation
Customer Advisor (October 27, 2008 – March 31, 2010)
Advocates and educates customers on supplements by informing them about other services or products
and helping at other counters.
Deals with customers face to face, and answers their questions, handle complaints and point them in the
right direction for all their needs.
REFERENCES
Will be provided upon request
