EMPLOYMENT HISTORY
Executive Resolutions Specialist
24-7 INTOUCH
JANUARY 2019 - JUNE 25, 2021
KRISTINE JOY
ARPILLEDA
Virtual Assistant
PROFESSIONAL
SUMMARY
An enthusiastic Virtual
Assistant that can work with
minimal supervision in a fastpaced environment, loves
learning, and has extensive
experience in customer service
and data entry.
CONTACT DETAILS:
Telephone:-
Email:-LinkedIn:
@kristinejarpilleda52612
Address:
0996 Sitio Palinlingan Brgy.
San Juan Antipolo City 1870
Philippines
- Handled calls, chat, and emails about consumer
claims.
- Communicated with Product Engineers
- Generated productivity reports
- Sent quality feedback to other departments
Forum Moderator
CONCENTRIX DAKSH SERVICES
FEBRUARY 2017 - SEPTEMBER 2018
- Handled consumer inquiry via the forum
platform
- Researched product how-to's and error
resolutions
- Answered consumer comments on the forum
Collections Representative (CSR)
RESULTS COMPANIES INC.
FEBRUARY 2016 - FEBRUARY 2017
- Handled inbound calls about billing and
collections
- Assisted customer on processing payments and
reactivating services
- Responsible in customer retention
- Provided great customer satisfaction
Billing Representative (CSR)
TRANSCOM PHILIPPINES
JANUARY 2014 - FEBRUARY 2016
- Handled inbound calls about billing and
services
- Assisted customer on processing payments,
getting promotions, upgrading packages, explain
billing charges, reactivating services, and
providing technical support
- Provided great customer satisfaction
SKILLS
ACADEMIC HISTORY
-
Polytechnic University of the
Philippines
Content Creation
Creative Writing
Social Media Management
Basic Website Management
Canva Creatives
Email handling
Internet Research
Data Entry
Customer Service
Microsoft Excel
Microsoft Word
Google Sheets
Google Docs
BACHELOR IN JOURNALISM
- Undergraduate -)
East Manila Integrated School
HIGH SCHOOL DIPLOMA
- Graduated with honors -)
CERTIFICATES
Virtual Assistant Bootcamp
LANGUAGE SKILLS
- Fluent in English
- Fluent in Filipino
Virtual Assistant Bootcamp
- Graduated on January 15, 2021
E-Commerce for Virtual Assistant
Virtual Assistant Bootcamp
- Graduated on Janaury 17, 2021
Better English for Online Success
Virtual Assistant Bootcamp
- Graduated with Distinction on April 11, 2021
PERSONAL SKILLS
- Strong Communication Skills
-Works with Minimal
Supervision
- Loves Learning
- Loves Writing
- Detail Oriented
- Fast Learner
Diploma in English
Shaw Academy
- Graduated with Distinction on April 11, 2021
CHARACTER REFERENCE
Available upon request
