Kristine Jane Pradez

KRISTINE JANE PRADEZ Lares St, Brgy. Cupang, Antipolo, Rizal, Philippines- SUMMARY Results-driven call center professional with expertise in financial services, collection accounts, and fraud analysis. Proven track record of resolving customer inquiries, negotiating payment plans, and detecting/preventing fraudulent activities while maintaining accurate records and collaborating with internal teams. Skilled in communication, negotiation, and analytical problem- solving, with knowledge of financial products, services, and relevant laws/regulations. TECHNICAL SKILLS LexisNexis NICE Systems Microsoft Dynamics Cisco Salesforce Online Banking Platforms NICE Systems Zendesk CRM software with telemarketing features PROFESSIONAL EXPERIENCE TaskUs Inc. August 2024 - February 2025 BPO (Pure non-voice, back office) Digital Financial Tech Detect and prevent fraudulent activities in financial transactions Analyze transactions to identify suspicious patterns Investigate transactions and collaborate with internal teams Mitigate risks and ensure compliance with regulatory requirements CONCENTRIX BPO (International Pure Voice Account – Inbound & Outbound calls) Financial / Banking Services Respond to customer inquiries via automatic dialer Provide information and support for financial products and services Resolve customer complaints and concerns Process financial transactions and requests Meet or exceed customer satisfaction and sales targets October 2023 - July 2024 IQOR September 2022 - October2023 BPO (International Pure Voice Account – Inbound & Outbound calls) Collection Account Contact customers with overdue accounts via Cisco Negotiate payment plans and settlements Resolve customer complaints and concerns Update customer account information and payment records Meet or exceed collection targets and goals EDUCATION Bachelor of Science in Medical Technology Aug 2019 - Oct 2024 New Era University 1 year Intern at Emilio Aguinaldo College in Laboratory Assisted in laboratory procedures and testing Conducted medical tests and analyzed results Developed skills in medical technology and laboratory management Observed and learned from experienced medical technologists SKILLS Familiarity with Microsoft Office (e.g. Excel, Word, PowerPoint) Excellent communication and customer service skills Strong attention to detail and organizational skills Knowledge of financial products and services (e.g. loans, credit cards, investments) Experience in analyzing financial transactions for suspicious activity Understanding of fraud risk management and mitigation strategies