Kristine Joy D. Grafil
BLOCK 52 LOT 58 RICAJUERTA ST, PUROK 2 UPPER BICUTAN
TAGUIG CITY PHILIPPINES
MOBILE NUMBER:-
E-MAIL ADD-
-------------------------------------------------------------------------------------------------------------------------------CAREER OBJECTIVE
In a technology-driven world where competence and faster services are the prime
factors for success, I would like to implement both these to the position of technical
support representative and provide outstanding customer service and technical
support to clients.
PROFILE OBJECTIVE
A self-motivated individual with experience in professional-relation environments.
Excellent communication and problem-solving skills coupled with initiative and
accuracy to provide an efficient and positive experience. An energetic employee with
a consistent track record in meeting productivity targets in all areas.
EDUCATIONAL BACKGROUND
TERTIARY:
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MANILA TYTANA COLLEGES
Formerly: MANILA DOCTORS COLLEGE
Bachelor of Science in Nursing
Pres. DiosdadoMacapagalBlvd.,
Metropolitan Park, Pasay City
SECONDARY:-
DON CARLO CAVINA SCHOOL
Hansuyin Village, Las Piñas City
PRIMARY:
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DON CARLO CAVINA SCHOOL
Hansuyin Village, Las Piñas City
WORK EXPERIENCE
November 2010 - January 2011
Cabinte Maternity and Children’s Hospital
Position: Staff Nurse
Primary work responsibilities:
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Provide direct quality care to patients
Assisted physicians in performing physical examinations
Interact and communicate with patients of all ages and ethnic
backgrounds, giving quality medical care and treatment
January 2011 - August 2013
Team Pacific Corporation
Position: Company Nurse
Primary work responsibilities:
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Provided medication and first aid treatment to employees.
Provided emergency care and treatment for employees as needed.
Performed monthly inventory and maintained office and medical supply
counts
October 2013 - December 2015
Concentrix (Formerly: Convergys)
Position: Customer Service/Technical Support Professional
Primary work responsibilities:
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Provide thorough support and problem resolution for customer
Worked with customers with home internet connectivity issues
Maintain composure and patience in face difficult customer situation
Resolved customer complaints and concerns with strong verbal and
negotiation skills
February 2016 - May 2016
Sykes Asia
Position: Customer Service/Technical Support Professional
Primary work responsibilities:
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Referred difficult issues to upper management while maintaining positive
rapport with customer
Displayed courtesy and strong interpersonal skills with al customer
interaction
Build and maintain successful relationships with other departments
Ran routine phone troubleshooting and configuration.
July 2016 - Present
Atos (XBS)
Position: Service Desk Analyst
Primary work responsibilities:
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Account management of customers (password, modifications)
Installation and troubleshooting software for customer
Provided business-clients with efficient support – Responded to phone
calls, emails, and in-person requests.
Achieve consistent 1 and 2 rankings in monthly metrics (call duration,
attendance/reliability, quality assurance) on previous account
CHARACTER REFERENCE
Ollicer Magpantay
Subject Matter Expert / Sykes Asia-
Renzy Ricasata
Manager / ATOS (XBS-
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
KRISTINE JOY D. GRAFIL
