Kristine Geraldine Mapatac

Kristine Geraldine Mapatac

$2/hr
Customer Service (Voice, Back office, Email and Chat)
Reply rate:
33.33%
Availability:
Part-time (20 hrs/wk)
Age:
33 years old
Location:
Quezon City, Metro Manila, Philippines
Experience:
5 years
Kristine Geraldine Mapatac Manila- Work Experience Team Leader Inspiro Relia, Inc - Manila July 2018 to Present Manages and leads a team of Chat Specialist. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Lead my chat team to acquire the STELLA Service Elite Seal. Subject Matter Expert Inspiro Relia, Inc - Manila May 2017 to May 2018 Support the Back Office and Chat team. Handles different new teams to enhance their skills and knowledge. Customer Service Representative Inspiro Relia, Inc - Manila September 2014 to June 2016 Provided excellence service through phone, email and chat. We are trained for different splits and able to expose myself to different channels. Education Bachelor's in Information Technology NorthEastern College - Santiago Skills • Customer Service • Chat Support • Email Support Awards Best Chat Team Leader August 2019
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