Kristine Geraldine Mapatac
Manila-
Work Experience
Team Leader
Inspiro Relia, Inc - Manila
July 2018 to Present
Manages and leads a team of Chat Specialist. Communicates company goals, safety practices,
and deadlines to team. Motivates team members and assesses performance. Provides help to
management, including hiring and training, and keeps management updated on team performance.
Lead my chat team to acquire the STELLA Service Elite Seal.
Subject Matter Expert
Inspiro Relia, Inc - Manila
May 2017 to May 2018
Support the Back Office and Chat team. Handles different new teams to enhance their skills and
knowledge.
Customer Service Representative
Inspiro Relia, Inc - Manila
September 2014 to June 2016
Provided excellence service through phone, email and chat. We are trained for different splits and able
to expose myself to different channels.
Education
Bachelor's in Information Technology
NorthEastern College - Santiago
Skills
• Customer Service
• Chat Support
• Email Support
Awards
Best Chat Team Leader
August 2019
