Kristine Gayle S. Bechayda
#155 General Mascardo Street,
Bagong Barrio, Caloocan City-(-
Objective:
To obtain an office manager position where I can utilize my leadership skills in operating proper techniques to ensure a proficient flow of work that will enable me to make a positive contribution to the company
Educational Background:
University of Santo Tomas
Convervatory of Music Major in Theatre Arts in Voice
2012 – 2013
San Sebastian College Recolletos – Manila
Bachelor of Arts in Mass Media Communications
2015 – 2016
Work Experience:
Prodigy Media
Sales Representative
August 2016 – May 2017
Main Responsibilities:
Conducts basic questions for applicants who would like to acquire a green card.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers process their green card applications.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Pulls credit card information over the phone
Expert Global Solutions
Customer Service Representative
August 2015 – August 2016
Main Responsibilities:
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.
Rickimel Marketing Co.
Human Resource Specialist
August 2013 – July 2015
Main Responsibilities:
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Skills and Qualification:
Supervising and monitoring the work of employees
Adaptable
Communication and relationship-building skills
Leadership and Analytical skills
Ability to handle stress.
Computer literate.
Reliable.
Took customer service training course.
High School Diploma/Graduate.
Reference:
Melanie Rebamba Berna Marie Esguerra
Wilcon SupervisorProdigy Media – HR Sprecialist-
Ptra. Luluhbelle Cruz
San Bartolome High School Teacher-
