Kristine Diogenes

Greetings! With 14 years of call center expertise, I'm eager to leverage my skills to boost your business and enhance customer satisfaction. Working remotely since 2018 has sharpened my abilities and efficiency.

My specialties include Customer Support, Responding to chargebacks, BBB and Trustpilot Reviews, Appointment Setting, Lead Generation, and e-commerce management. 

Proficient in platforms like Five9, Tidio, Slack, Trello, Xlite, Ring Central, Hubspot, Zendesk, ReCharge, PayPal, Stripe, Stickyio, Skiio, and Shopify, 

I offer the following services:

Shopify Virtual Assistant:

Expert in Data Entry and Team Management: Skilled in email management, refunds, shipping inquiries, and responding to Trustpilot Reviews and BBB Complaints. Managing a team.

Social Media Customer Support: Proficient in moderating Facebook pages and providing prompt email and chat support.

Efficient handling of orders, refunds, and shipping inquiries.

Appointment Setting/Lead Generation:Proven track record in Appointment Setting for Janitorial/Cleaning Companies and Charity Non-Profit Organizations.

Experience in Cold Calling for Health Insurance campaigns.

Customer Service Representative: Passionate about resolving customer concerns with empathy and professionalism.

Technical Support: Outstanding technical assistance for US customers on internet connectivity and cloud software.

With my experience and dedication, I'm confident I can enhance your team and contribute to your business's growth. Let's connect and discuss how I can help you achieve your goals!