Kristine Dianne Bonifacio

Kristine Dianne Bonifacio Address: 18 Hernandez Compound, Purok 4, Montillano St., Alabang, Muntinlupa City Phone: - Email:- PROFESSIONAL SUMMARY Hardworking and dedicated Customer and Administrative Support Specialist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Skilled at managing mail and updating tracking spreadsheets. WORK EXPERIENCE Administrative Support Specialist|Smart Energy Answers, Castle Hill, NSW 09/2022 – Present • • • • Manage filing system, enter data, and complete other clerical tasks. Liaise between clients and vendors and maintain effective lines of communication. Manage phone and email correspondence. Assist coworkers and staff members with special tasks on daily basis. Customer Service Specialist|Acquire Asia Pacific, Mandaluyong City 06/2013 – 08/2022 • Handled general and billing inquiries and processed relocation of service via phone and email. • Clarified customer issues and determined the root cause of problems to resolve product or service complaints. • Collected customer feedback, recorded product or service failure complaints and notified appropriate departments. • Up sold other products. • Update account information to maintain customer records. • The team's 'Point of Contact' and oversees the team in the absence of the Team lead. • Collate and update the team's tracker using spreadsheets EDUCATION 1998 - 2000 Pamantasan ng Lungsod ng Maynila – Bachelor of Science in Mathematics Intramuros, Manila, Philippines 1994 - 1998 Holy Child Catholic High School – High School Diploma Tondo, Manila, Philippines REFERENCES Jennifer Macaraeg Support Team Specialist - Smart Energy Answers- Marlene Nonato Team Lead - Acquire Asia Pacific-