Kristine Diane R. Pablico

Kristine Diane R. Pablico Customer Advocate PROFILE A highly motivated and detail-oriented individual who successfully completed the Accountancy, Business, and Management (ABM) strand in Senior High School in 2021. The curriculum provided a solid foundation in core business concepts, including basic accounting, economics, and financial management. Seeking opportunities to leverage academic background and keen organizational skills to contribute to team success EDUCATION ACCOUNTANCY, BUSINESS AND MANAGEMENT UMINGAN CENTRAL NHS /- B.S. IN TOURISM AND MANAGEMENT PHINMA SAINT JUDE COLLEGE OF MANILA /- WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE FOUNDEVER / FEB-MAY 2023 Identifying opportunities during an interaction to recommend a higher-tier product (upsell) or a complementary product/service (cross-sell) based on the customer's stated needs. Handling all aspects of the sales transaction after the deal is closed, including accurate order entry, calculating charges, and securing final billing details CUSTOMER SERVICE ADVISOR I CONCENTRIX CVG PHILIPPINES / AUG 2023- JAN 2024 The core focus shifts from generating revenue to patient care, regulatory compliance (like HIPAA in the U.S.), and accurate benefit/claims processing. Researching the status of a submitted medical claim, explaining why a claim was denied (e.g., "service not covered," "coding error"), and initiating the reprocessing or appeal process SKILL Language English Filipino Technical Skills CRM System Proficiency Multi-Channel Communication Tools Digital and Computer Literacy Business and Data Competencies