Kristine Cynthia N

Cynthia Kris N Sales, Customer success, Retention - |- SUMMARY Dynamic and results-driven professional with extensive experience in cold calling, lead generation, and customer service. Proven ability to engage potential customers, identify needs, and effectively communicate product benefits, leading to successful sales conversions and appointments. Skilled in building rapport, resolving customer concerns, and delivering excellent service to ensure customer satisfaction. Adept at managing high-volume calls, maintaining accurate CRM data, and meeting performance targets. WORK HISTORY Minuteman Press | USA Appoinntment Setter & Cold Caller  Generated and qualified leads through strategic outbound efforts, cold calling 400+ leads, LinkedIn outreach, and CRM-based prospecting, to drive new business opportunities.  Conducted high-volume cold calls daily to engage potential clients, present value propositions, and schedule meetings with sales representatives.  Monitored and managed leads across the sales pipeline, ensuring consistent follow-ups and engagement to improve conversion rates and reduce drop-off.  Maintained accurate and up-to-date records in CRM tools (e.g., Salesforce, HubSpot), tracking all activity, notes, and progress toward KPIs.  Collaborated with sales and marketing teams to optimize lead flows, share feedback on lead quality, and align outreach strategies with overall goals.  Implemented task automation workflows to improve follow-up speed, reduce manual work, and ensure no lead fell through the cracks. Bonafide Health | USA Customer Service Expert & Customer Retention  Responded to customer inquiry, complaints and purchase requests via phone, email, live chat, social media dm and comments  Order processing, tracking and refunds request  Built and maintained strong customer relationships, ensuring satisfaction and addressing inquiries or concerns in a timely manner.  Scheduled appointments for consultations, product demonstrations, and follow-up meetings, ensuring smooth coordination and customer convenience.  Educated clients on the benefits of health and beauty products and services, providing tailored recommendations based on individual needs.  Followed up with customers post-appointment to ensure satisfaction, gather feedback, and offer additional services or support. TIMELY AI (B2B SAAS) | OH, USA Sales Development Representative, Appointment setter  Initiated proactive outreach to target business accounts through cold calling, 250+ businesses, also email campaigns, promoting SaaS solutions.  Managed a high volume of leads and appointments, consistently meeting targets for outreach and meetings booked.  Utilized CRM software to log, track, and update customer interactions, ensuring proper lead nurturing and follow-up throughout the sales cycle.  Collaborated with the marketing team to refine messaging and strategies, maximizing lead generation and appointment-setting success.  Conducted in-depth research on prospective clients to identify pain points and craft personalized outreach strategies to engage decision-makers.  Scheduled and coordinated product demos and consultations between leads and the sales team, ensuring timely and efficient communication. Home Deal Property Buyers | OH Cold Caller & Appointment Setting  Conducted daily outbound cold calls to 200+ property owners, using lead list and platforms like zillow.  Identified and qualified leads potential sellers or motivated homeowners based on specific property criteria  Scheduled appointments between qualified leads and real estate agents for property evaluations and listings  Maintained accurate records of leads, call outcomes and apointments in the CRM System  Handled objections and built rapport with homeowners to increase interest and trust Specialty Life Insurance | Ontario Canada Customer and Sales Service Expert  Actively engaged with customers to understand their needs, provide product recommendations, and facilitate sales transactions.  Managed and updated CRM systems with accurate customer data, ensuring seamless communication and efficient sales tracking.  Conducted follow-up calls and emails to nurture leads, address concerns, and convert prospects into loyal customers.  Participated in regular sales training sessions to enhance product knowledge, sales techniques, and customer engagement strategies.  Utilized analytical tools to assess sales trends, customer preferences, and market demands, informing strategic sales initiatives.  Assisted customers in navigating product features, pricing options, and promotional offers to optimize their purchasing experience.  Evaluated customer feedback and sales performance metrics to identify areas for improvement and implement effective solutions. EDUCATION GIU | TR BSC, Business SKILLS Customer Support Verbal and written communication Sales strategies Excel and google suite Customer Retention Objection Handling Virtual and administrative assistance Lead Generation Empathy and patience CRM TOOLS PIPE DRIVE ZENDESK GOOGLE SUITE READY MODE SHOPIFY CHASE DIALER RING CENTRAL HUBSPOT LINKEDIN SLACK, TEAMS VIDEO CONFERENCING TOOLS OTHER CALLS TOOLS