KRISTINE TINGCHUY CELERIDAD, Customer Support, Credit Repair Specialist and Social Media Manager
__________________________________________________________________________________________
Phone:- LinkedIn: https://www.linkedin.com/in/kristine-celeridad-/
Email- Facebook: https://www.facebook.com/ketchyketch
www.krstined3qwq.com Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/187131
____________________________________________________________________________________________________________Summary: =I've been an Inbound Sales and Customer Service Representative for more than a 8 years before becoming a Quality Representative for a BPO company for more about 2 years now.
=I am good at MS Word and Excel, Zendesk, Asana, Mojo, Google Sheets
Skilled also in the creation of wired and wireless networks
utilizing wired and wireless routers, network adapters, range
expanders and other wireless devices through, specialized software.
=Very familiar with the Microsoft Office applications and navigation over the Internet.
Fluent in English and can communicate in a neutral American accent honed over
almost seven years of call center experience.
= Knowledgeable in Marketing strategies, planning, organizational development, social
research and upselling.
EXPERIENCE
____________________________________________________________________________________________________________
Customer Support | Alex Miller Credit Repair Company, TX | Janaury 2019 – February 2
Answering inbound calls about client’s update with their Credit repair
Checked and read Clients credit report
Doing the dispute
Expert with Credit Dispute Manager
Customer Support And Help Desk OFFicer | Good Choice IT, UK | March 2015 – December 2018
Created, promoted & monetized videos for Facebook to receive 86+ million views (75% > 3 mins)
Generated $150k in revenue in 2019 to date as a Launchpad Creator via Facebook video monetization
Grew Facebook fan page from 65k to 180k followers in 3 months using Facebook ads & video content
VA | Connected Holdings Group, TX | April 2014 – March 2015
Cold Calling
Lead Generation
Skip Tracing
Created social media performance analytics reports & presented to client via weekly calls while maintaining a 99% client satisfaction rate
Customer Support and Quality Evaluator | COnvergys, TN | March 2014 - November 2016
Handles Audit on Team Leaders EvaLuation
Conducts Call calibration with Clients and Team Leader.
TL one on one feedback Performance
EDUCATION
__________________________________________________________________________________________
Ateneo De Davao University
Bachelor of Arts in Sociology (Cognitive Science).
SKILLS LANGUAGES
__________________________________________________________________________________________
WordPress, Excel, Customer Support SPSS, Google Analytics, Online Sales, Salesforce, CRM, Link Building, English
Google Adwords, Facebook Ads Manager, Amazon Ads, PPC, Direct Sales, Telesales, Sales Training,
Google Webmaster Tools, YouTube SEO, SEO, SEM, SMM, Content Writing & Twitter Marketing
