Kristine Cathreen Nobleza

KRISTINE CATHREEN VILLENA NOBLEZA #44 Kinglet Street, Mahabang Parang, Angono, Rizal 1930 CONTACT NO: - Skype: live:keile9xx EMAIL:- CAREER OBJECTIVE Personable Customer Service professional offering over 5 years of experience resolving account and service concerns for CSR, Financial and Tech customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. WORK EXPERIENCE May 2018 - Feb 2019 Sales Associate The Results Companies - Sta. Lucia, Rizal, Philippines • We need to offer members a membership for their recent purchases. • Educated customers on promotions to enhance sales. • Maintained customer satisfaction quickly and professionally. Aug 2017 - Feb 2018 ePerformax Contact Center - Macapagal, Pasay City, Philippines Financial Consultant • Provided accurate and appropriate information to answer financial inquiries, account issues, and resolve complaints and improved customer satisfaction through expert resolution of conflicts, issues and concerns regarding their account. • Processed customers' deposit and withdrawal requests and other internal payments and fees. Nov 2015 - June 2017 EXL Philippines Inc. - MOA Complex, Pasay City, Philippines Junior Executive • Handled incoming calls from policy holders, responding to inquiries, resolving problems, correcting policy errors, requested policy and account changes to exceed client satisfaction. • Gave accurate information about the status of their current accounts & investments, follow up to client voicemails whenever necessary. June 2011 - Sept 2013 Access Worldwide - RCBC Plaza Tower 1, Makati City, Philippines Technical Support Representative • Addressed customers inquiries in a timely and accurate fashion. • Handled troubleshooting, customer inquiries, complaints, billing inquiries and payment extension/service requests. Aug 2006 - Aug 2007 West Contact Services - Exportbank, Makati City, Philippines Call Center Representative • Demonstrated mastery of customer service call script to process daily sales with given quotas. • Provided accurate and appropriate information in response to customer inquiries. EDUCATIONAL ATTAINMENT Tertiary: Emilio Aguinaldo College 2010 UN Taft, Manila BS Nursing Manila Central University 2005 Caloocan City BS Nursing Secondary: St. Joseph School 2003 Juan Luna, Tondo, Manila Primary: New Era University Quezon City 1999 RELEVANT INFORMATION ❖ Proficient in Microsoft Word, Excel, Access and PowerPoint ❖ Fluent in spoken and written in English and Tagalog ❖ Can work under pressure and with minimal supervision ❖ Positive attitude and has good moral character ❖ Flexible, reliable, adaptable, hardworking and perseverant. ❖ Active listening with critical thinking CHARACTER REFERENCES Mr. Hermie Casquejo Coach - Ms. Ilene A. Bonoan Colleague - Ms. Larrae Mae Malinis-Calderon Colleague -