Kristine Castillo

Kristine Anjela Castillo A passionate and goal oriented individual with years of experience in media research, marketing and customer service. Seeking a job position related to my background where I can utilize my skills, share my experience and learn more about my craft. WORK EXPERIENCE REMOTE ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE EMERALD COAST AIR CONDITIONING AND HEATING JULY 2021 - APRIL 2022 CONTACT- Victoria De Manila 2 Taft Ave cor Gen. Malvar St, Malate, Manila, Metro Manila EDUCATIONAL BACKGROUND ST SCHOLASTICA'S COLLEGE - MANILA AB MASS COMMUNICATION MINOR IN BROADCAST JOURNALISM, 2014 MARYHILL COLLEGE - LUCENA CITY QUEZON PROVINCE ELEMENTARY - SECONDARY REFERENCES William Heal CEO | Emerald Coast Air Conditioning and Heating - Eiz Bangal News Producer GMA Network Inc- Bianca Santillan Trade Marketing Supervisor Smart Communications- Take customer calls and provide accurate, satisfactory answers to their queries and concerns Review customer client accounts, providing updates and information about shipping, warranties and schedules Book appointment through CRM software (Service Titan and Service Fusion) EVENTS MARKETING OFFICER SM LIFESTYLE SEPTEMBER 2019 - OCTOBER 2020 Assist the Marketing Manager in creating and monitoring all marketing strategies for SM Cinema nationwide Conceptualize and execute marketing campaigns for SM Cinema in general and for Disney, Opex and Captive Cinema titles Responsible for communicating with different media outfits, online promos, brand tie-ups and partnerships Ensures that all event activations are properly installed by the suppliers in SM Cinema branches In-charge of all event requirements CUSTOMER SERVICE AGENT MACRO ASIA - PHILIPPINE AIRLINES MARCH 2017 - MAY 2019 Responsible for meeting the needs and safety requirements of the passengers before they board the aircraft Works in check-in counters, boarding gates and arrival area Makes public announcement if necessary PROGRAM MEDIA RESEARCHER GMA NETWORK INC. AUGUST 2014 - JULY 2016 Submits story and events proposal with complete story background, data and case study In charge for all shoot requirements In charge of exchange deals and partnerships Conducts interviews and handles media conferences Assist the social media producer to boost the story or event in all social media platforms Prepares the budget proposal