Kristine Carisse Aquino

Kristine Carisse D. Aquino 3147 Pamintuan St. El Cano Subd. Pulungbulu Angeles City |- |- Core Competencies · · · · Customer Service Bookkeeping Business Process Outsourcing Professional Experience · · · Key Account Management Project Management Process Improvement STARTEK PHILIPPINES, INC. Trainee, Customer Care Specialist (January 2018 – Present)      Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems Checks mail, fax and email to provide customer assistance Resolves customer issues on the first call/contact whenever possible without having to transfer caller Completes, processes, and maintains applicable paperwork and records Follows escalation procedures as needed FEDERAL EXPRESS PACIFIC, LLC Post Sales Solutions Representative (October 2015 – August 2017)    Act as the account manager for over 20 Australian companies which are qualified under the Sales Solutions program Provide tailor-fit solutions and timely assistance to retain these customers and enrich their experience with FedEx Key contribution and achievements: · First representative in the Philippines to support the Australia market as part of APAC cost-saving initiative in FY17 · Successfully conducted sales call meeting with 12 accounts in Australia in May 2017 to discuss account requirements and enhance customer relationship · Bravo Zulu Award, July 2016 · Bravo Zulu Award, May 2017 IBM BUSINESS SERVICES, INC. Senior Service Associate, HR Delivery Services (November 2012 – August 2015)    Successfully assimilated HR culture and best practices, gained client understanding during the transition phase, and built technical capabilities to operate recruitment, data management, compensation and benefits, payroll and time management systems Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize overall customer experience Key contribution and achievements: · Achieved >99% Service Level Agreement performance and >97.5 performance for key measure within my areas of responsibility in support of the global target · Identified as the single-handed resource to spearhead the integration of processes for Payroll, Employee Data Management and Benefits that significantly reduced turnaround time of cases resolution. Education UNIVERSITY OF SANTO TOMAS BS Accountancy, June 2008 – October 2012 San Lorenzo Ruiz Academic Scholar Character Reference JOHN RENDON Federal Express Pacific, LLC | Sr. Specialist, Human Resources|-