KRISTINE COMIA MERCADO, CHRP®
Calamba City |-|-|- Certified HR Professional (CHRP®) with years of experience in managing a full spectrum of human resources
programs, services, and functions.
Strong command of compliance issues, benefit plans for union and non union environments.
Expert communicator – able to resolve conflicts and negotiate a win – win outcome.
Consultant, Resource Speaker, Facilitator
Core Member of the Philippines HR Group, a SEC Registered Non Profit Organization
KEY SKILLS
General Affairs
Benefits and Payroll
Administration
HRIS Database Administration
Labor/Employee Relations
HR Policies and Procedures
Contracts
Negotiations/Administration
Staff Recruitment and Retention
Disciplinary Procedures
Mediation/Dispute Resolution
Confidential Recordkeeping
Orientation & On-Boarding
Training Development
Performance Management
PROFESSIONAL EXPERIENCE
EHS LENS PHILIPPINES, INC. (HOYA group)
Human Resource Manager
November 2016 – present
Key Results:
Successfully created and implemented new benefits for the employees on April 2017.
Successfully authored and implemented the Company Code of Discipline on May 2017.
Successfully authored and implemented the Employee Welfare Program on June 2017.
Succesfully revised the Salary and Organizational Structure of the Company on March 2018.
Successfully launched the Circulating Library program on April 2018
Successfully created the Process Training Section on July 2018
Assigned as CASE MANAGER for HOYA Philippines on April 2018
Key Responsibilities
Learning and Development
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Employee and Labor Relations
Design programs to ensure the fair treatment of employees and effective communication between employees and
managers.
Create and implement a fair and reasonable policies and procedures.
Resolve workplace conflicts in a positive manner that benefits all parties and facilitates healthy work relationships.
Resolve employee issues and handle complaints to protect the interests of all parties involved.
Provide advice to managers on how to effectively deal with employees, especially in difficult situations.
Facilitate the negotiation of contracts between employees and management to come up with terms that please both
sides.
Ensures compliance with all govenrment regulations.
Compensation and Benefits Administration
Set the organization’s pay structure and benefits offerings
Determine competitive wage rates and develop or modify compensation plans
Evaluate employee benefits policies to assess whether they are current, competitive, and legal
Choose and manage outside partners such as benefits vendors
Oversee the distribution of pay and benefits information to the organization’s employees
Ensure that pay and benefits plans comply with government regulations
Prepare a program budget and keep operations within budget
Talent Acquisition
Partners with hiring managers to understand talent needs and formulates a strategic sourcing plan
Manages expectations of managers and delivers quality candidates
Sources, locates and builds a documented talent pool of qualified candidates through social and professional
networking sites, industry contacts, trade groups, professional associations, etc.
Works with external recruiting resources as needed
Identifies and engages passive candidates by maximizing available tools and resources
Creates an excellent candidate experience by building a personalized relationship and providing timely, meaningful
follow up and feedback
Promotes Diversity & Inclusion throughout the recruiting and selection process
Monitors applicant tracking system to ensure candidate progression is being tracked
Provides data-centric recommendations to guide decision-making related to recruiting strategies and goals that
contribute to our overall success
CLARMIL MANUFACTURING INC. (A Goldilocks Company)
Employee Relations & Recruitment Manager
June 2014 – October 2016
Key results:
Succesfully authored/co-authored four (4) policies within 2 ½ years of tenure in the Company.
One of the negotiatiors during the Collective Bargaining Agreement for- which set a record of 2 months/16
sessions.
Successfully revived the Labor-Management Cooperation called “Ugnayan” on January 2016.
Successfully implemented the “Prohibition of Cellphone in the Workplace” on June 2016.
Successfully created the ‘Educational Assistance Program” as new benefit for employees on October 2016
Key Responsibilities
Conceptualize and implement employee related programs and other activities that would enhance employeremployee relationship.
Guide and direct committees with their corresponding projects and activities.
Continuously feel the pulse of the employees through surveys and close monitoring of all employees across levels.
Conduct investigation/evaluation of disciplinary cases to serve as basis for management decision.
Advise Section heads in interpretation and application of HR policies and procedures, and act as de facto para-legal
adviser
Conduct regular communication meeting with employees for an effective communication of changes in policies,
clarifications of existing policies.
Counsel employees with performance and attitude problems.
Maintain harmonious and productive relationship between Labor Union and the Management by just and equitable
implementationof Company Code of Disicpline, In House Rules and Regulations, policies and procedures and
Company’s compliance to statutory requirements.
Ensure industrial peace within the Company by keeping channels of communication open between Labor Union and
management and encourage popular support and participation in attaing the Company’s objective.
Plan, prepare budget, and coordinate company affairs and other programs to celebrate milestones and provides
venues for employees’ rest and recreation.
Coordinate and interact with other departments in resolving HR related issues.
Conceptualize, develop, and make policies regarding sourcing techniques and methods; develops program that are
considered non-traditional means in sourcing, placement and selection.
Oversee recruitment activities, employees movement, test batteries, management assessment tools and determines
aptness of candidates.
Conduct personnel exit interview and oversee the processing of resignations, clearances, and termination.
Responsible for the training and development of the company’s employees through in-house programs or by liaising
with third party trainers.
Prepare and submit reports.
VOLTAS LIMITED (a TATA Enterprise) –Dubai, U.A.E.
HR Supervisor (Back Office and Payroll Support)
December 2008-January 2012
Managed a broad range of HR Functions including payroll administration for 3600 ++ employees, benefits administration,
HRMS database coadministration, personnel file management, HR policy development, employee screening/hiring/orientation,
and staff training and development programs.
ARABTEC CONSTRUCTION LLC – U.A.E.
Archives Clerk (served as HR Assistant)
June 2006 – December 2008
Functioned as de facto human resources assistant, handling all HR issues including benefits administration/processing,
payroll, confidential personnel/contract/job-file management, recruiting and staffing logistics, performance management and
improvement tracking systems, employee relations and communications.
SANTA ROSA EDUCATIONAL INSTITUTION -Philippines
Guidance Counselor
June 2004 – March 2006
Served as facilitator for the attaining of students’ academic or career goals, and assist them in developing their social and
mental capacity.
TRAININGS AND SEMINARS
9th Regional Convention of Labor-Management Cooperation
“The Millenium LMC Direction: Safewty, Health, Environment and Productivity toward Industrial Peace”
La Vista Resort, Pansol, Calamba City, Laguna
June 27, 2014
Good Manufacturing Practice
3M Philippines
Clarmil Manifacturing Inc., Cabuyao City, Laguna
September 09, 2014
HR & LR Forms, Notices and Contracts
PowerMax Consulting Group
RCBC Plaza, Makati
February 26, 2015
Unleash the Highest Potential of your Life, Work & Money
Unleash International Corporation
Jollibee Plaza, Ortigas Center, Pasig City
Feb. 18, 23, March 3 & 11, 2015
Dare to Change the Game
Human Capital Summit
Goldilocks Bakeshop Inc. Shaw Boulevard, Mandaluyong City
June 26 & 27, 2015
Management Prerogative
Reyes-Fajardo & Associates
TechnoPark Hotel, Sta. Rosa City, Laguna
February 24, 2016
Safe Hiring Best Practices and Employment Law
ARIVA Academy
AIM Conference Center, Makati City, Philippines
May 20, 2016
Workplace Investigation and Evidence Gathering
ARIVA Academy
AIM Conference Center, Makati City, Philippines
May 20, 2016
Managing Millenials in the Workplace
San Beda College,
Alabang, Muntinlupa City, Philippines
March 11, 2017
Extensive Seminars on the New Department Order 174-17 by DOLE
Symposium on the new DOLE Department Order on Contracting and Subcontracting – April 6, 2017
The End of Endo! New DOLE Department Order 174 – April 25, 2017
Gender Sensitivity Training
DOLE – Municipality of Tanauan
June 06, 2017
The Complete Course on Permissible Contracting
Serendipity Multipurpose Cooperative
Hive Hotel and Convention Place
Quezon City, Philippines
July 12-13, 2017
11th Philippines HR Congress, 2107
SMX Convention Center, MOA Complex, Pasay City Philippines
August 16-17, 2017
MS Exel for HR
Insights Manila
October 14, 2017
10th Annual Convention of RTIPC IV-A
NDN Resort, Talisay Batangas
October 20, 2017
32nd ECOP MGM: Succession Planning & Performance Management
Henry Sy Sr Hall, St. Lukes Medical Center, Taguig
November 09, 2017
Updates on Labor Law and Jurisprudence
Paladins of Law
January 15, 2018
Data Privacy Compliance
ARIVA Academy
AIM Conference Center, Makati City, Philippines
January 19, 2018
D.O. 183 Provisions and Compliance
ARIVA Academy
AIM Conference Center, Makati City, Philippines
February 22, 2018
EDUCATION
CERTIFIED HUMAN RESOURCE PROFESSIONAL - 2018
International Federation of Professional Managers (IFPM)
BACHELOR OF ARTS in PSYCHOLOGY -2004
University of Perpetual Help System – Binan, Laguna
Due to Data Privacy Act, references shall be provided upon request
