KRISTINE
BALASTA
Virtual Assistant/Recruiter
PROFILE
Efficient, result-oriented and
extremely motivated to
constantly develop my skills
EDUCATION
PARTIDO STATE UNIVERSITY
Bachelor of Science in Environmental
and grow professionally. Has a
and Sanitary Engineering
cheerful personality, loves to
2000 - 2006
express my ideas through
writing, and is open for new
learning opportunities. I am
confident in my ability to
follow instructions and to
produce quality work output
that is required of me
LANGUAGE
English
Filipino
COMPUTER SKILLS
Google Suite
Spreadsheet
Slide presentation
Microsoft Office (Excel, Word, Powerpoint)
CONTACT ME
(--
Block 13 Lot 16 Deca
Homes Naga
Subdivision, San
Felipe Naga City
VOLUNTEER EXPERIENCE
LOCAL GOVERNMENT UNIT OF
PAMPLONA
Solid Waste Management Drive
KRISTINE
BALASTA
Virtual Assistant/ Recruiter
EDUCATION
BS Environmental & Sanitary
Engineering
Partido State University
2000 -2006
WORK EXPERIENCE
CONCENTRIX PHILIPPINES
SENIOR RECRUITMENT SPECIALIST
Sept 2021 - May 2025
Generates leads all across talent-sourcing
channels.
Design programs/Analyses and initiatives to
SKILLS
Sales Strategies
Negotiation Skills
Problem-Solving
Time Management
Presentation Skills
Team Collaboration
Attention to Details
target leads on a daily basis.
Conduct Interviews of applicants.
Assess candidates to determine if they are fit for
the programs of the site based on the minimum
hiring requirements
LIBERTY FINANCIAL SOLUTIONS
CREDIT REPAIR SPECIALIST
Aug 2022 - Dec 2024
Analyze Credit Reports: Review credit reports
from major bureaus (Experian, Equifax, and
TransUnion)
LANGUAGE
Identify inaccuracies, negative items, or areas
English
that may be dragging down the credit score.
Filipino
Educate clients on how to improve and
maintain a healthy credit score,
NEOWORK LLC
VIRTUAL ASSISTANT/ CUSTOMER SUPPORT
May 2021 - August 2022
Build strong stakeholder relationships to identify,
track, and optimize lead sources for maximum
revenued optimized to maximize revenue.
Partner with sales managers to boost conversion
across channels.
Handles the leads in Gorgias and Shopify
KRISTINE
BALASTA
Virtual Assistant/ Recruiter
TRAININGS
General Virtual Assistant,
Social Media Marketing,
Real Estate Virtual Assistant
Leads Generation and SEO
Training
WORK EXPERIENCE
ADVOCATE HEALTH STAFFING
COLD CALLER/APPOINTMENT SETTER/ LEADS
GENERATION SPECIALIST
August 2021 - March 2022
Contact potential clients over the telephone to
Team Leadership Traing
generate appointments.
Introduction to Project
Provides advice as to how to best reach the target
ManagemenT
market.
Prepares common sales objections and build enough
interest to close for the appointment.
Prepares and sends emails to potential clients to
educate the value of our services
TOOLS
Google Suites
Google Docs
Microsoft Office
Canva
Workday
Gorgias
QUANTRICS ENTERPRISE INC
SALES REPRESENTATIVE
November 2018 - January 2021
Handles customer's concerns with their billing
and conducts basic troubleshooting procedures
over the phone.
Pitch and sell products and place customer
Shopify
orders in the computer system.
Asana
Identify and escalate issues to supervisors
Open Phone
RingCentral
Slack
WhattsApp
BICOL MEDICAL CENTER
ADMINISTRATIVE ASSISTANT
August 2021 - March 2022
Data entry, Calendar Management
Taking notes and minutes in meetings
Manage email, answering and directing phone
calls to relevant staff
KRISTINE
BALASTA
Virtual Assistant/ Recruiter
EXPERTISE
WORK EXPERIENCE
Customer Service
Email Management
SUTHERLAND GLOBAL
Appointment Setting
CUSTOMER SERVICE REPRESENTATIVE
March 2015 - March 2016
Leads Generation
Word Processing Tools
Addressed customer service inquiries in a
Administrative
timely fashion
Cold Calling
Achieved a customer satisfaction rating of 98%
Sales
Provided input in improving internal processes
Data Entry
Basic Graphic Designing
LOCAL GOVERNMENT UNIT OF PAMPLONA
ADMINISTRATIVE ASSISTANT
March 2013 - March 2015
Data entry, Calendar Management
Taking notes and minutes in meetings
Manage email, answering and directing phone
calls to relevant staff
