WORK EXPERIENCE
KLW Editing & Writing Service
Catawba, VA
Apr. 2011 - Current
Office Manager/Administrative Assistant Feb. 2008 – Aug. 2010
Founded a freelance editing and writing business from the ground up, and with over 20 private clients
Clients ranges from website owners, business professionals, professionals and business owners
Writing has been freelancing for newspapers, product item descriptions, website content, and real estate
Handles all aspects of the business from the delivery to adding clients and invoicing
Liberty Medical Supply
Salem, VA
Jan. 2011 – April 2011
Insurance Verification Specialist
Responsible for working to verify specific benefits for new and existing patients
Worked to call insurance companies to follow up on EOB to ensure patients were covered for services/products
Recorded information and account status after details were obtained into computer systems
Worked cohesively with other departments and trained in other departments to learn billing
TeleTech@Home
Remote
Aug. 2010 – Jan. 2011
Call Option Attendant (Seasonal)
Responsible for acting as an operator for a third-party company handling inbound calls for Best Buy
Listened to customers’ needs and transferred customer calls to the correct department
Answered questions related to production information, availability, and specific department needs
Ensured the highest levels of customer service offering help in a polite and timely manner
Allstate Insurance
Roanoke, VA
Aug. 2007 – Feb. 2008
Systems Analyst
Assisted all independent and exclusive Allstate agents with issues related to specialized software and programs
Resolved software issues while on the telephone with the agent according to company guidelines
Performed technical troubleshooting and escalated any problems were more technical in nature
Delivered quality service
Valley Occupational Medicine
Salem, VA
Apr. 2007 – Aug. 2007
Unit Secretary/Medical Assistant
Scanned all patient, insurance, and medical documents into EMR system
Contacted insurance companies for any required pre-certifications, pre-authorizations, and benefit information
Worked with new and existing patients
Trained in medical assisting and drug urine screens as well as how to read PPD tests
Assisted the clinical coordinator in marketing as needed
