*Available to start January 2017 *Willing to relocate
PERSONAL INFORMATION
Kristina Miltcheva
Sofia, Bulgaria
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https://ca.linkedin.com/in/kmiltcheva
Sex F | Date of birth 11/09/1989 | Nationality Canadian/ Bulgarian
Personal statement
Currently looking for work opportunities in Marketing/Customer Service worldwide.
EDUCATION AND TRAINING
JAN 2010- dEC 2013
GATINEAU, CANADA
Fall 2013
TORINO, ITALY
BACHELOR in Business Administration
Major in Marketing Management
UQO (Université du Québec en Outaouais)
Marketing, Inter cultural Communication, Loi des affaires, Gestion des opérations, Comptabilité, Commerce international et exportation, Statistiques, HR
Exchange Semester
EU Political and Economic Institutions, EU Law on Tourism and Sport, Italian
SEP 2007- jUNE 2009
oTTAWA, CANADa
COLLEGE DIPLOMA in Event Planning
La Cite Collégiale
Gestion financière et analyse de besoins, Techniques de communication, Planification d'activités de loisir, Lancement d’entreprise en loisir, Planification d’évènement et congrès
Internship in a retirement home.Educational visits at the Gatineau Hot air balloon festival office, office of the Canadian Tulip Festival organizers and Aylmer community centre.
Coursera Online Educational Platform Certificates
Others
Operational Management (University of Pennsylvania),
Organizational Analysis (Stanford University),
Astrobiology (University of Edinburg),
Buddhism and Modern Psychology (Princeton University),
Greening the Economy: Lessons from Scandinavia (Lund University)
2009, Montreal, Canada: TESL Certification
2010 TOEFL Score: 106
WORK EXPERIENCE
November 2015 - November 2016
Gap year
Travelled in: Dominican Republic, Saint-Martin, Anguilla, Dominica, Guadeloupe, St. Lucia, Trinidad and Tobago, Brazil, Argentina, Uruguay, Chile, Peru, Bolivia, Colombia, Costa Rica, Nicaragua, England, Canada, Bulgaria, Laos, Malaysia, Thailand, Cambodia, South Korea, Philippines.
Occupied a volunteering position in Nicaragua and South Korea
Areas:
Travel writing, Teaching English, Hospitality
May 2014 – November 2015
Prague, Czech Republic
Award:
March 2015
Most Valuable Player
Operational results:
Most cases closed across the team in April 2015: 67 cases
Advocacy Manager
Microsoft
Act as the escalation point in English and French for partner and customer Issues within Customer and Field Advocacy
Drive business cases to resolution.
Personal Attributes
Passion for solving customer issues; Integrity and honesty; Open and respectful; Willing to take on big challenges; Self-critical
May 2013 – July 2013
trondheim, Norway
Camp Leader
AIESEC Norway
Team cooperation and task delegation for 16 volunteers; Organizing activities for 30 pre-school children; Purchasing and distributing of materials; Planning a variety of art and culture related games; Team building
Personal Attributes
Initiative; Social skills; Event planning; Creative problem solving; Supervision; Visual arts; Creativity
May 2011- May 2012
Ottawa, Canada
Records Office & Information Management (IM) Agent
HRSDC (Human Resources and Skills Development Canada)
Analyse current environment in Information Management to provide guidance and support to staff;
Personal Attributes
Organization and time management skills; Records management; Translation; Effective cross-cultural communication
VOLUNTEERING
2016
Language Café, Busan, South Korea
Taught English for 1 month to Korean University students
2015
Painter, Prague, Czech Republic
Microsoft. Painted hospital balconies in maternity department of the hospital.
2012
Guest speaker, Gatineau, Canada
Heritage College. Spoke about the importance of volunteering in front a class of adult students.
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Organizer, Ottawa, Canada
Bulgarian Community. Planned social meetings for the Bulgarian community
Others
-Volunteer for the annual ‘’ Light the Night’’ in support of the Blood cancer society of Canada
-Volunteer for the annual celebrations of Canada Day in the National Capital Region
-Volunteer for an international Cross Ski competition at Mont Blue school
Job-related skills
Imaginative with a positive spirit.
Social and great communicator
Great budget planner and world traveler (56 countries)
Interested in cultures, arts, fashion
Humorous and helpful
Mother tongue
Bulgarian
Other languages
English
French
Native proficiency
spanish
italian
Professional working proficiency
Thank you for the attention!
ADDITIONAL INFORMATION
Publications
http://www.168chasa.bg/article/-
Article about the Carnival in Rio and the Zika scare in a Bulgarian newspaper
https://www.facebook.com/PeopleOfSofiq/photos/t-/-/?type=3&theater
Appearance on People of Sofia social page
http://www.kizzapizza.com/
Blog for personal travel tales. (in construction)
ANNEXES
Reference Letter
On demand:
University Diploma
Coursera Certifications
Toefl Results
TESL Certificate
