Kristina Marie Tarzona

KRISTINA MARIE T. TARZONA 4570-H Sampaloc st. Santolan rd. Gen. T. De Leon, Valenzuela City- -skype id: kristinamarietantarzona Professional Summary Highly skilled Executive Admin Assistant / Virtual Assistant. Strong organizational skills with profound ability to coordinate various office operations.  Work Experience: Appraisal Care (Virtual Assistant) January 1 – June 30, 2017 In charge of making Residential/ Condominium or Multi Family Appraisal reports, Condo Purchase, Condo Refinance with rentals, Condo-Conventional Refinancing, ERC reports, Residential homes 2-4 units, Residential homes Condo Pre-listing, Residential homes with date of death requests, Small Residential Income, Uniform Residential Appraisal and Uniform Residential Appraisal with Rent Gather Property Details, Listing History, Property Income, Property Lease, and Full property information of the Subject property and it’s Comparable houses. Manage calendar for property inspections Photo editing via photoshop for thank you and greeting cards sent to Appraisers, Clients and Agents Generate and sending out of invoices Cool Pixels (Transcriber/ Typist/ VA for an Australian Independent Realtor) January 1 – May 15, 2017 Typing Property Condition reports for the following: RAYWHITE REALTY, LJ HOOKER, HERE PROPERTY, LIFE REAL ESTATE, PROPERTY ASSIST, REAL ESTATE 88, MORGAN WEBB REAL ESTATE, LAURIE KELLY REAL ESTATE & LETTERBOX REALTY Transcribing Property reports from audio file to word format Calendar management Data entry CubeCare Company (Executive Administrative Assistant/ E-learning Coordinator) March 2016 – December 2016 Manage day to day task from the company’s President Managed daily reports via SCEO Calendar management Trained new team members from Admin department Call monitoring from Sales team Attendance monitoring Managed bills payment and online purchases for supplies, hotel, flight and general services and bookings Product research Assisted in sending out invoices Managed E-learning site for the company Update data reports in company CRM Ray White Realty (Data Entry, Appointment Setter, Lead Generation Specialist) Jan – March 2016 (part time) - Manage CRM data, update clients status, setting up appointments for prospect clients who wants to see the property, transcribing property reports, checking property information using county appraiser websites Vanilla Sky Ltd. (On call Transcriber) Transcribing YouTube videos, audio files and scanned documents to word format Evervue Asia Ltd. (Call Center Manager / Hiring Manager) September 2014 –December 2015 Manage and monitor the performance and quality of call center employees Set up clear instructions and manage the call center activities Process payroll and time off requests Promote and Ensure customer satisfaction in every call Contact potential customers by phone Assigned to conduct Initial and final Interviews for potential applicants that are heading towards joining the team. Home Lovers/ Great Homes LLC (Senior Virtual Assistant) August 2013 – August 2014 Virtual Assistant Accepting Inbound calls Follow up of prospective renters Processing of application Entering leads and client’s data in Zoho Filing and encoding property reports Email marketing Convergys Philippines (Team Leader) April 2012 – August 2013 AT&T uVerse — Motivated team of call center operators on both inbound and outbound calls. Supervised inbound team to make certain they answered questions knowledgeably and thoroughly. Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times. Did spot-checks listening in on calls to make certain team followed provided scripts. Ran monthly goal contests with rewards. Motivated team to meet monthly goals and beat other teams in the Center. Hired and fired staff. 7th-12th flr. Vertex One Bldg. San Lazaro, Manila, Philippines AT&T Port & Activations Center and AT&T Warranty Service Center (Mobility)—(Team Leader) Monitored calls by listening in randomly. Ensured script was always followed by team members on call. Performed removals from call rotation of people who requested to be taken off the call list. Updated computer leads. Motivated staff to reach sales goals through contests and bonuses. 19th flr.Cyberone Bldg. Eastwood city Libis Quezon City, Philippines Creative Grounds Advertising, April 2008– April 2012 Accounts Executive Marketing of billboards, signage, and other Outdoor Advertisements Administrative support Payroll Follow up regarding bill board rental payments Billing related concerns Email Marketing Cold callings to prospective clients Payroll Recruitment Trainings and Seminars: Warranty Service Center, training for Mobility Technical Troubleshooting WLNP Port and Activations, Know how on handling mobile and landline number porting from different carriers to home network U-verse Product Training, technical troubleshooting of Phone, Internet and Cable services. WG&ASuperferry, Vessel familiarization, Hotel Operations & Services and Practicum Immersion Education: CollegeSan Sebastian College - Recoletos Bachelor of Science in Hotel and Restaurant Management Recto Avenue, Manila, Philippines High SchoolOur Lady of Lourdes College Valenzuela City, Philippines ElementaryOur Lady of Lourdes College ,Valenzuela City, Philippines Skills: Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Acess) Experience with Technical troubleshooting of Desktops, Laptops, Tablets, Smart phones, Mobile phones and other handheld devices Knowledge in resolving computer issues through Remote access Ability to work with several operating systems, including Windows, Mac OSX and Linux Zoho CRM, Property ware, soft phone, word press Basic Information: Gender: Female Birth Date: October 19, 1985 Status: Single Hometown: Valenzuela City Religion: Roman Catholic