Kristina Kalle

Kristina Kalle PROJECT & CONTENT MANAGER Profile As a Project and Content Manager with over a decade at the internationally recognized company Mindvalley, I specialize in creating and executing content strategies that engage audiences and drive results. With expertise in content operations, project management, UX writing, localization, and brand strategy, I help brands grow and connect with global audiences. Employment History Content Ops Manager, Mindvalley, Tallinn SEPTEMBER 2022 — JANUARY 2025 • Spearheaded English content management and quality assurance, ensuring brand consistency across all platforms. • Increased content production efficiency by 80% through the implementation of structured documentation and optimized JIRA platform workflows. • Designed and conducted training programs that enhanced team productivity and knowledge sharing. • Led global localization initiatives, ensuring high-quality, culturally relevant content in multiple languages. Details Tallinn Estonia -- Links linkedin.com/in/kristina-kalle-95b6b6193 Skills Leadership Communication Skills Effective time management Computer skills Fast learner Airtable Adaptability Localization Project Manager, Mindvalley, Tallinn Operations management JUNE 2020 — SEPTEMBER 2022 Content management • Directed end-to-end localization efforts, overseeing content adaptation across 10+ languages. • Improved translation accuracy by 90% through stringent quality control and collaboration with language experts. • Trained and managed a team of localization specialists to maintain brand integrity across global markets. Production Manager & Social Media Manager, Mindvalley, Tallinn Risk management Problem-solving Languages English Russian JUNE 2017 — JUNE 2020 • Managed multilingual content production, working closely with translation agencies, editors, and copywriters. • Led social media growth strategies across Facebook, Instagram, and YouTube, increasing audience engagement by 60%. • Developed and maintained content calendars to align digital marketing strategies with business objectives. Head of Customer Service, Mindvalley, Tallinn SEPTEMBER 2012 — JUNE 2017 • Transformed customer service operations, leading a 18-member team to improve response times and service quality. • Developed training programs and optimized workflows, resulting in a 25% boost in customer satisfaction ratings. • Led the hiring and onboarding process, ensuring a high-performing, customer-focused team. Estonian Spanish Italian Education Master’s Degree, Euroacademy , Tallinn SEPTEMBER 2012 — JUNE 2014 Environmental Protection Bachelor’s Degree, Tallinn University, Tallinn SEPTEMBER 2009 — JUNE 2012 Environmental Management Courses Certified Airtable Platform Instructor, Mindvalley SEPTEMBER 2024 — DECEMBER 2024