Kristina Devčić

WORK EXPERIENCE 01/07/2025 – CURRENTLY – Zagreb, Croatia PRODUCT OWNER / SENIOR BUSINESS ANALYST – Abysalto d.o.o. • Full ownership of product development lifecycle, ensuring alignment of business needs with technical delivery. • Managing customer relationships, gathering feedback, and translating user needs into actionable requirements. • Leading projects using Scrum methodology – sprint planning, backlog prioritization, daily stand-ups, and retrospectives. • Coordinating development activities across multiple teams (cross-team collaboration) to deliver integrated solutions. • Monitoring risks, resolving production issues, and ensuring timely delivery of project milestones. • Prepared and maintained detailed documentation such as functional specifications, delivery plans and process diagrams. Industry focus: Agriculture, fisheries, and rural development – managing and upgrading critical national systems supporting payment distribution, expert evaluation, risk analysis, and field control processes in alignment with EU policies and strategic government programs. Key Projects: • Upgrade of the payment system (Agronet). • Expert judgment system enhancement. • Risk analysis system upgrade. • Field control system upgrade. 14/10/2019 – 30/06/2025 – Zagreb, Croatia PRODUCT OWNER / SENIOR BUSINESS ANALYST – King ICT d.o.o. • Collected and analyzed business requirements and managed their translation into functional deliverables. • Built and maintained strong relationships with stakeholders and end-users, managing expectations throughout the project lifecycle. • Facilitated Agile (Scrum) ceremonies including sprint planning, stand-ups, retrospectives, and reviews to promote iterative delivery and continuous team improvement. • Coordinated cross-functional teams (development, QA, UX, business) and ensured seamless collaboration and task allocation to meet project objectives. • Produced detailed functional specifications, process documentation, and visual solutions. • Acted as the key point of contact between technical teams, business units, and senior leadership – ensuring shared understanding of project vision, scope, and deliverables. Industry focus: Agriculture and rural development – leading projects of strategic national importance, supporting modernization of payment systems, grant administration, and risk management in the agricultural sector Key Projects: • Agronet – payment system upgrade. • Integrated Grant Administration System upgrade. • Agronet 2.0 – payment system reengineering. 27/06/2018 – 13/10/2019 – Zagreb, Croatia BUSINESS CONSULTANT – InSky Solutions d.o.o. • Conducted in-depth analysis of existing business systems and processes, identifying inefficiencies and improvement opportunities. • Proposed and implemented optimized solutions tailored to client needs. • Defined user requirements, business processes, and functional specifications. • Customized business solutions to ensure scalability and efficiency. • Designed and executed marketing activities to support product commercialization. • Performed market research, data evaluation, and competitor analysis to support strategic decision-making. Industry focus: Delivered consulting services and digital solutions for clients in the tourism sector (hotels, travel agencies, tourist boards), supporting their digital transformation and process optimization. 13/7/2015 – 26/06/2018 – Zagreb, Croatia CONSULTANT IN THE SECTOR FOR SOFTWARE DEVELOPMENT AND BUSINESS SOLUTIONS – SedamIT d.o.o. • Analyzed existing business systems and recommended enhancements to improve efficiency and scalability. • Designed and implemented improved business processes (AS-IS / TO-BE). • Managed projects and led teams in the development and deployment of business solutions. • Developed business cases, functional specifications, and process models (flowcharts, BPM). • Participated in quality assurance activities and supported testing phases. • Facilitated collaboration between technical architects, developers, and stakeholders to ensure optimal solutions. Industry focus: Led and supported multiple projects for telecom industry and postal services (telecom company, state post office), focusing on business process improvements, CRM enhancements, and system integrations. Key Projects: • CRM solution for evotv service management (HP Production). • Digital TV and mobile service integration. • ePost system – secure digital mail handling (sending, receiving, and storage). • CRM process optimization and integration with external systems. 01/12/2012 – 23/04/2015 – Zagreb, Croatia BACKOFFICE DIRECTOR – OT-Optima Telekom d.d. • Implemented Board decisions and contributed to corporate policies, standards, and strategic guidelines. • Directed departmental activities and coordinated cross-departmental operations. • Communicated with the national regulator (HAKOM) and telecom operators. • Monitored regulatory compliance and optimized internal processes. • Reported results to the Management Board and represented the company in public hearings. Industry focus: Telecommunications – leadership in managing infrastructure integration and regulatory alignment, ensuring compliance with national telecom regulations and successful collaboration with other telecom operators. Oversaw the development and migration of critical services, supporting network modernization and service innovation. Key Projects: • Implementation of VDSL-based services. • Development of a paperless request submission process. • IMS migration and local loop shortening. • • Application for wholesale invoice control. Migration of HT’s wholesale services. 01/08/2007 – 01/12/2012 BACKOFFICE MANAGER – Optima Direct d.o.o • Supervised and monitored daily business operations. • Designed and improved procedures for user request and complaint management. • Maintained and optimized CRM database processes. • Cooperated with telecom operators and the regulatory authority. Industry focus: Telecommunications – overseeing operational process optimization and CRM system improvements within a telecom company. Managed collaboration with other telecom operators and ensured compliance with national regulatory requirements, while supporting integration of new access technologies and B2B communication processes. Key Projects: • Development of B2B communication processes. • Implementation of WLR, ULL, BSA, and NBSA technologies. • Application for sales partner documentation control. 01/05/2006 – 01/08/2007 – Zagreb, Croatia EXPERT IN THE CUSTOMER CARE SECTOR – OT – Optima Telekom d.d. • Monitored business performance and optimized processes. • Trained and mentored employees on best practices. • Supported CRM development and operational procedures. • Resolved complex customer complaints and inquiries. • Participated in user complaint commissions and regulatory compliance activities. 05/02/2005 – 01/05/2006 – Zagreb, Croatia AGENT IN THE CUSTOMER CARE SECTOR – OT – Optima Telekom d.d. • Direct communication with end-users of telecommunication services. • Processed requests and managed service activations, modifications, and deactivations. • Resolved complaints and provided customer support. EDUCATION AND TRAINING 15/10/2016 – CURRENTLY – Varaždin, Croatia Postgraduate – Faculty of Organization and Informatics Business systems management 01/09/1998 – 02/05/2004 – Zagreb, Croatia Master of profession, mag.ing.traff – Faculty of Transport and Traffic Engineering CERTIFICATE PMI-ACP Agile Certified Practitioner Profesional Scrum Product Owner (PSPO I)