Kristin Ericka Fortunato

Kristin Ericka R. Fortunato - |-| https://www.linkedin.com/in/kristinerickafortunato/ SUMMARY Detail-oriented professional with over 5 years of experience in royalty management, data entry, and vendor relations. Proven track record in efficiently processing payments, resolving issues, and transitioning vendors to digital systems. Adept at working under pressure, maintaining strong relationships with stakeholders, and continually improving process. WORK EXPERIENCE Cambridge University Press & Assessment Royalties Controller | May 2023 - Present • • • • Respond to calls, emails, and service tickets from aged creditors, performing detailed due diligence checks before updating bank details, ensuring accuracy, and processing payments in timely manner. Assist within the team to locate royalty contracts and set up vendor accounts for beneficiaries of deceased authors and editors, ensuring smooth transition of royalties from the deceased to the beneficiary. Process advance payment requests by verifying director approval, reviewing required documents, and ensuring the timely processing of payment requests. Accurately record advance payments in the system, ensuring correct records are maintained and properly reconciled for future royalty deductions. Continue performing key responsibilities from the Royalty Administrator role, maintaining process continuity, and providing cross-functional support to the team. Royalty Administrator | March 2020 - May 2023 • Ensured team met 10-day Service Level Agreement (SLA) for contract loading by carefully reviewing and verifying contract compliance with internal standards, initiating vendor account setup, and ensuring all steps were completed on time. • Maintained and updated vendor bank account details across multiple countries, ensuring accuracy and validity of information for successful payment process during biannual royalty calculations and monthly pay runs. • Handled and resolved tickets from vendors and internal teams promptly, escalating complex issues to the relevant departments when necessary to ensure timely resolution. • Updated vendor address details, email addresses, and phone numbers across all systems, ensuring the accuracy and consistency of vendor data for smooth processing of payments and communications. • Managed updates for Australian vendors, verifying and maintaining tax residency and tax status (ABN, GST, ATFN, and Hobbyist declarations), ensuring compliance with local tax regulations. • Monitored vendor accounts for outstanding balances and managed resolution processes for rejected payments, actively following up on unresolved issues to ensure timely payment processing. Key Achievements • • • Processed SAP account creation for 3,000 backlog contracts within two months, surpassing expectations bye completing this milestones 3 months ahead of schedule. Played key role in transitioning 50,000 vendors from cheque payments to electronic transactions, reducing cheque payment to just 5 by year-end. Efficiently loaded over 2,000 email addresses within one week, preventing potential payment delays. EDUCATION Adamson University – Bachelor of Science in Business Administration, Major in Financial Management | June 2019 Philippine Christian University – Master’s in Business Administration (In Progress) SKILLS Certification: Lean Six Sigma Yellow Belt Software: SAP ERP, Zendesk, MS Office (Excel, PowerPoint, Notes, Outlook), Jira, Alliant Language Proficiency: Fluent in Tagalog, Conversational English Soft Skills: Adaptable, goal-oriented, strong time and workload management