Kristian Mahal M. Gajita

KRISTIAN MAHAL M. GAJITA Workforce Planning – Analyst 1 _____________________________________________________________ PROFESSIONAL EXPERIENCE ______________________________ CONTACT DETAILS Block 7 Lot 11, Kennedy Street, Lumbia, Cagayan de Oro City, Philippines, 9000 Mobile:- Email-______________________________ PROFILE Hard working & self-motivated, with seven years experience in Workforce Planning; Mastery in Forecasting; Capacity Planning; Scheduling and Staffing. ______________________________ CAREER MILESTONES *Product Support to Specialist (2009) *Specialist to Workforce Planner (2010) •Senior Planner to Analyst 1 (2017) •Consistent Excellent Performer Analyst 1 April 2017 – Present Concentrix CDO – Philippines Develop strategies to increase client satisfaction and to ensure an optimal level of service. Diagnose and analyze client’s concerns and providing recommendation for easy solution. Senior Planning Specialist November 2010– April 2017 Concentrix CDO – Philippines Responsible for ensuring excellence in providing Forecast analysis and Capacity planning. Delivers effective and professional support for client and all lines of business. Provides updates on the status of Workforce Planning to the Executives. Product Support Representative / Product Support Specialist January 2007 – November 2010 Concentrix CDO – Philippines Handled inbound calls from the North American . Assisted callers on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to aid the client in resolving the issue. TRAININGS & WORKSHOPS • Six Sigma Green belt Training • Emergency Preparedness Training • Fundamentals of BPO • Coaching and Developing Staff • Communication Skills Training November 2007 ______________________________ EDUCATION Tertiary Bachelor of Science in Business Administration major in Human Resource Development Management Capitol University Cagayan de Oro City Graduated, College, March 2015 LANGUAGES ___________________________________________________ •English (Read, Write, Speak) PERSONAL INFORMATION •Tagalog (Read, Write, Speak) •Visayan (Native Tongue) ______________________________ SKILLS Proficient in the following software applications: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Macromedia Flash, Workforce Planning tools such as IEX. Date of Birth : November 4, 1982 Age : 35 years old Civil Status : Married Nationality : Filipino Height : 165.10 cm Weight : 110 lbs Religion : Christian ___________________________________________________ REFERENCES Ian Cabanatan Supervisor-- Benedicto Aban Supervisor--