Kristen Turner

KristenTurner CSR, Case Management, Data Entry - Oak St Clarksburg, WV 26301 - OVERVIEW Motivated Customer service, and case management professional with excellent communication and interpersonal skills, with keen attention to details. Provide prompt and courteous assistance to a diverse group of customers. Respond to inquiries related to online ordering, product pricing and quality, shipment status and complaints. Colaborate with team to provide best service possible. Proficient in Microsoft Office, outlook, Zendesk, OpenOffice, Salesforce, and Epiphany. EXPERIENCE Liveops 09/2022-Current Customer Service/Support Provide exceptional customer support through inbound calls and chats. Multisystem data entry and navigation including, Zendesk, Epiphany, Openoffice, Company Websites Provide support related to Online Orders, Shipments, Complaints, Product Pricing and quality, and Data Entry for each contact Fully Document each interaction. B&S Food 08/2021-04/2023 Cashier and Cook Customer Satisfaction. Top . New Employee Training, Keyholder, Opening and closing the store, Recieving Vendor orders and Stocking and inventory.d KDC Income Management 09/2009-03/2014 Representative Payee/ Case Manager Received funds for Clients Appointed by the Soc. Sec. Admin. Responsibly Issue checks to consumers and vendors for necessities, and help them save if possible after all necessary funds were paid out each month. Used RMP and Microsoft Office and maintained client needs by answering their calls when they needed up Sent EFT Pmts to clients weekley or as needed based on client needs EDUCATION Lewis County High School - High School Diploma 2