Kristen Taylor

 Kristen Taylor       Philadelphia, PA 19146            -     -     Professional Summary To obtain a professional position in which I am utilizing all of my acquired skills. I have great interpersonal skills in addition to the ability to solve problems as they arise. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Skills Outbound Calling Epic Certified Sales Solicitation Script Reading Microsoft Dynamics Customer Service Telephone Etiquette Administrative Duties Adaptability and Dependability MS Office Coaching and Mentoring Verbal and Written Communication Sales Proficiency Order Processing Appointment Scheduling Work History Cashier 08/2006 to 09/2007 Boston Market | 3901 Chestnut St Philadelphia, PA 19104 Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Restocked and organized merchandise in front lanes. Mentored new team members on POS system operation, customer service strategies and sales goals. Maintained current knowledge of store promotions and highlighted sales to customers. Telemarketer 04/2006 to 06/2007 St. Joseph University | 5600 City Ave Philadelphia, PA 19131 Documenting Food intake of Philadelphia residents for research purposes Quality Customer Service Proper Phone Etiquette Answered inbound telephone calls from interested customers to persuasively discuss offerings. Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Overcame objections using friendly, persuasive strategies. Sales Associate 08/2008 to 03/2011 Sears Roebuck & Company | 150 S 69th St. Upper Darby, PA 19082 Assisting Customers with purchasing various home electronics Quality Customer Service Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Provided positive first impressions to welcome existing, new and potential customers. Prepared merchandise for sales floor by pricing or tagging. Increased sales by offering advice on purchases and promoting additional products. Processed product returns and assisted customers with other selections. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques. Prepared large cash deposits with zero discrepancies. Patient Access Representative 05/2011 to 06/2014 University Of Pennsylvania | 1500 Market St Philadelphia, PA 19102 Scheduling Patient Appointments Registering New Patients Epic Certified IDX Certified Health Insurance Verification Quality Patient Assistance Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Followed document protocols to safeguard confidentiality of patient records. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Inpatient Clerk 09/2015 to 08/2019 Children's Hospital Of Philadelphia | 3401 Civic Ctr Blvd Philadelphia, PA 19104 Obtain needed services for nurses, licensed practical nurses, physicians, aids etc Document patient care services Admit patients Arranging discharges Maintain unit supplies Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member. Processed requests for patient medical records and patient information. Answered telephone calls to offer office information, answer questions and direct calls to staff. Received, recorded and addressed incoming and outgoing communication via telephone and email. Organized and maintained patient chart filing system to promote quick data finding for staff. Organized patient files and streamlined operations to improve efficiency. Placed new supply orders, managed inventory and restocked clerical spaces. Greeted visitors and initiated triage processes for clients to streamline patient flow. Patient Access Representative 11/2019 to 05/2021 Lankenau Medical Center | 100 E. Lancaster Ave Wynnewood, PA 19096 Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Facilitated communication between patients and various departments and staff. Resolved patient financial problems with guidance from documented guidelines and procedures. Medical Secretary 06/2021 to 05/2022 Bryn Mawr Hospital | 130 S. Bryn Mawr Ave, Bryn Mawr PA 19010 Answered telephone calls to offer office information, answer questions and direct calls to staff. Organized and maintained patient chart filing system to promote quick data finding for staff. Placed new supply orders, managed inventory and restocked clerical spaces. Greeted visitors and initiated triage processes for clients to streamline patient flow. Managed office bookkeeping with insurance billing and patient payments. Scheduling Specialist 11/2022 to Current St Christopher Children's Hospital | 160 E. Erie Ave Philadelphia, PA 19134 Documented calls and appointments using Software. Acted as first point of contact and set appointments for prospective clients. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Answered phone calls and answered questions from potential customers. Assisted office team by making phone calls, copies and appointments. Entered daily data in computer systems and documented office activities. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Education Community College Of Philadelphia, Philadelphia, PA .