Kristen Stewart

K R I S T E N S T E WA R T P:- E:- EDUCATION: Johnson & Wales University | Providence, RI Bachelors of Science, Sports/Entertainment/Event Management PROFESSIONAL EXPERIENCE: 2018 - Present Director, Event Services | New Jersey City University • • • • • • 2016 - - 2016 Assistant Director, Venue Rentals of Queens College, CUNY | Research Foundation of CUNY Coordinator, Venue Rentals of Queens College, CUNY | Research Foundation of CUNY • • • • • • • • - • • Developed, implemented, and managed all social media campaigns utilizing Twitter, Facebook, Instagram, YouTube, and LinkedIn to effectively promote brand awareness; increasing follower engagement by 50% Designed and coordinated promotional mailings Website management Event Assistant | TK New York • • • • 2011 - 2012 Coordinated and executed external rentals for 22 conferences, workshops, meetings, film shoots, etc. with an attendance of 100 to 2,000 people annually; liaison with clients and internal departments, preparing detailed event documents to ensure a successful execution Led pre/post-event meetings for assigned accounts, oversaw the negotiations and execution of written agreements for all rentals Established standards, policies and procedures to increase the efficiency and accuracy of the planning process, resulting in net revenues of $500,000.00 annually Assessed customer experiences, identified operational challenges associated with accounts; solved challenges by developing alternative solutions Tracked and produced reports for rental financials, space management and client inquiries Assisted in managing a team of 7 Account Managers Assisted in successfully generating a constant and increasing stream of revenue year-over-year Implemented Resource25, a space management application, increasing space efficiency Social Media Manager/Marketing Manager | Freelance • 2012 - 2014 Leading the design and development of an events operation that will develop a systemic, centralized means for managing the use of university venues for internal and external stakeholders Implemented policies and procedures to create an effective and efficient rental process, resulting in a net revenue increase of 30%, year-over-year Advise university administration of renovations, capital equipment purchases, etc. that will increase venue marketability and grow rental revenue Manage a team of 3 account managers Serving as the lead sales and customer service representative to 35-50 external clients annually Liaison with internal departments and clients to coordinate over 75 conferences, galas, meetings, workshops, film shoots, etc. Served as a production assistant, managed planning logistics and on-site execution for events such as NYCWFF, New Alternatives for Children Benefit Gala, MLB.com Fan Upfront, etc Coordinated and executed customer site inspections, client meetings, rentals, budget reconciliations, production timelines, as well as other event related duties Managed client budgets to maximize revenue and meet customer needs Provided administrative support, as well as collaborated with the president to ensure each events success F&B Administrator | Boston Park Plaza Hotel & Towers • • • • • Accomplished the configuration and implementation of HotSOS within the F&B department Managed payroll for 100+ employees on a weekly basis; balancing gratuity intake and allocation Reviewed and supervised function set-up according to BEOs, oversaw the food and beverage service, and tended to client requests throughout their stay Responsible for the management of the F&B budget; submitting purchase orders, processing invoices, ordering of office supplies, equipment, and rentals Reviewed and completed event billing on a daily basis KEY SKILLS: • • • • Excellent customer service skills with the ability to multitask, and organized Adaptable, self-motivated team player Tech Savvy: Microsoft Office Suite, Delphi, Micros, ADP TimeSaver, Buy Efficient, CVENT, QuickBooks, Raisers Edge, EventionLive.com, Resource25, EMS, Financial Edge, Showing Desk, and Top Producer 8i K R I S T E N S T E WA R T REFERENCES: Michael Ardolino, Owner/Broker | Realty Connect USA, Team Ardolino-- Judith Massis-Sanchez, Counsel | Queens College, CUNY-- Dale Nussbaum, Director of Venue Rentals | Queens College, CUNY-- Tracy Kessler, President | TK New York-- P:- E:-