Kristen Reid

Contact- www.linkedin.com/in/kristenreid- (LinkedIn) Top Skills Customer Experience Writing Business Development Certifications Leadership and Management - Level 3 Kristen Reid A highly talented, detail-oriented business professional with over 13 years of experience in providing clients exceptional support and ensuring projects are always completed promptly. Blackwater Summary With a proven history of excelling in a fast-paced, virtual setting, able to adapt to all procedures and practices put in place. Skilled in creating an effective, organized environment, enabling a consistently top-level client experience. Adept in delivering support, nurturing relationships, and quickly resolving issues to ensure 100% client satisfaction through exceeding expectations. Experience The Oddfellows Branch Development & Event Coordinator February 2017 - Present (4 years 2 months) Surrey, England, United Kingdom • Research, plan, organize and book suitable venues for approx. 75 social events each year • Produce all relevant news content, and upload all confirmed event details onto an online system, for inclusion in our bi-annual newsletter and events diary • Proofreading drafts of newsletters and events diaries and liaising with the print department with suggested amendments before giving the approval to print • Event promotion/advertising via social media, Meetup, local community websites and local publications • Responsible as onsite host for all events including dealing with any issues that arise • Create and share press releases with local media outlets with articles on the benefits of membership, company news and forthcoming events to help raise name awareness • Produce posters in line with national branding for forthcoming events and ensuring these are displayed in suitable locations in a timely manner • Maintain detailed records such as sign-in sheets, member recruitment, member communications, future event suggestions and attendance logs Page 1 of 4 • Improve brand awareness through coordinating and scheduling of daily and weekly social media posts to increase engagement, including pictures, social events, memes, polls, news and conversation starters • Approach potential members (after receiving leads from our head office) and by building rapport and utilizing my excellent customer service skills can often encourage them to join our organization • Contacting members via phone and email, and facilitating ongoing support if required • Building quick, professional working relationships with local and national suppliers, colleagues and members • Ability to work to own initiative and prioritise my work and time accordingly without supervision • Excellent time management skills to prevent falling behind in the planning process and eliminating the risk of problems arising BCD Meetings & Events Project Manager July 2012 - January 2017 (4 years 7 months) Maidenhead, England, United Kingdom • Retaining detailed soft copy files of all actions undertaken for each individual case or event • Collating databases detailing potential venues and suppliers and sending these to the client within the agreed SLA’s • Obtaining, checking, negotiating and signing supplier contracts on behalf of the client’s legal department • Financial reconciliation including the obtaining of all invoices, ensuring payment, collecting commission and sending a detailed budget overview to the client within 30 days of event completion • Complete remote event management from initial brief through to completion, full financial reconciliation and follow up evaluation • Sourcing, negotiating and booking appropriate venues, hotels and suppliers • Booking necessary travel arrangements for clients such as taxis, coaches, trains and flights • Multi-tasking of upwards of 30 events at any one time, across a variety of clients Ascot Racecourse Logistics Coordinator May 2012 - June 2012 (2 months) Ascot, England, United Kingdom Page 2 of 4 Responsibility for coordinating onsite logistics in the build-up to Royal Ascot week including; -organizing crew -ordering equipment including skips, lorries, marquees, portaloos, etc.) -overseeing all deliveries -ordering extensive amounts of outdoor furniture -creating purchase orders Bluebella Ltd Office and Event Manager November 2011 - April 2012 (6 months) Camberley, England, United Kingdom • Diary management for the CEO, MD, Training Manager and Finance Manager including organizing meetings, calls and visits plus booking travel and accommodation • Liaised with senior staff and external Key Stakeholders in the writing of letters, agendas, speeches, cue cards and PowerPoint presentations • As meeting chair and minute taker, I would create and disseminate meeting literature promptly prior to, and following meetings, to all relevant parties • Oversaw all planning, delegate management, payment collections and financial reconciliation for monthly events as well as a large catalogue launch with just under 400 people in attendance • Collated and disseminated weekly sales reports to external consultants via email • Created precise signing in sheets, delegate packs, name badges as well as printed and laminated any signage required • Tracking lower-level employee sickness records and approving holiday, producing detailed team work charts and managing all on-site event staff of up to 10 people Shooting Partners / Anna Valley Production Coordinator April 2011 - October 2011 (7 months) Sunbury-on-Thames, England, United Kingdom • Ensured all aspects of planning for each job were covered including the booking of crew, equipment, transport, obtaining of relevant documentation and receiving payment • Complete logistics organization (as above plus advertising and marketing, budgeting, furniture, room bookings, etc.) for the International Broadcasting Convention 2011 Page 3 of 4 • Researched, booked and confirmed accommodation and travel arrangements for all freelance/consultant staff • Responsible for detailed logistic data management such as onsite staff, equipment, transport, etc. • A trusted, personable and professional employee; I was often asked to assist VIP’s such as film director James Cameron National Strategies Customer & Event Coordinator September 2007 - March 2011 (3 years 7 months) Reading, England, United Kingdom • Delivered hundreds of corporate events throughout the UK (between 6 - 500 delegates) including high-profile internal and external participants. Having been recognized for my dynamic and personable approach to event management, I was awarded a prestigious individual award • By consistently exceeding KPI’s and expectations through the number of cases logged plus the significant volume of positive feedback from clients led to me running a mentoring program for other staff McDonald's Sales Assistant June 2002 - September 2007 (5 years 4 months) Reading, England, United Kingdom Managed customer complaints, ran point of sales, helped improve customer service efficiencies and trained staff Education University of Northampton Bachelor's degree, Primary Education · (2004 - 2007) Page 4 of 4