Kristen Jackson

KRISTEN JACKSON EXPERIENCE CONTACT --1739 Iverson way Sacramento, CA, 95835 PROFESSIONAL SUMMARY Diligent Project Coordinator accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. BIDS COORDINATOR August 2021- October 2021 Supplies on the Fly, Kennesaw, GA • Managed $10k food equipment orders for clients. • Created order guides, set up accounts, and handled inventory reporting. • Provided direct support to contracts and equipment specialists. CUSTOMER SERVICE REPRESENTATIVE Supplies on the Fly, Kennesaw, GA Nov 2019 ‐ August 2021 • Managed inbound and outbound calls to respond to inquiries and resolve concerns. • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues. • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs. SENIOR SERVICE AGENT Mar 2015 ‐ Mar 2019 Fedex Express, Rancho Cordova, CA • Advised customers about estimated delivery date and described service contracts and warranties. • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. • Communicated with customers by telephone and in person to provide information about products or services. • Managed communications between team members, customers and vendors to keep operations efficient and successful. SKILLS BAKERY ASSOCIATE Apr 2017 ‐ Sep 2018 Panera Bread, Sacramento, CA • Data entry • • • • • Salesforce Microsoft Excel Microsoft office suite Able to work collaboratively Problem solving • Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions. • Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation. • Operated Point of Sale system accurately to process transactions and • Excellent verbal and written account for all money. • Complied consistently with food safety and sanitation requirements and communication California Health Department regulations. . EDUCATION TEFL/TESOL CERTIFICATE- 120 HOURS December 2021 Oxford Seminars BACHELOR OF ARTS - ENGLISH May 2022 National University, Rancho Cordova, CA