Kristen Bell

Kristen Bell -- Decatur GA Skills Microsoft Office Suite Customer Service Complaint resolution and Problem-solving Excellent Verbal communication Professional telephone demeanor Medical terminology knowledge Interpersonal Skills 40 WPM Microsoft Office Suite Customer Service Complaint resolution and Problem-solving Excellent Verbal communication Professional telephone demeanor Medical terminology knowledge Interpersonal Skills 40 WPM Education Middle Tennessee State University Murfreesboro, TN Germantown High School Germantown, TN  •  05/2012 High School Diploma Professional Summary Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Work History USAA - Customer Service Representative Duluth, GA  •  07/2019 - Current Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern Process customer adjustments to maintain financial accounts. Update account information to maintain customer records. Answer customer telephone calls promptly to avoid on-hold wait times. Clarify customer issues and determined root cause of problems to resolve product or service complaints. Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Investigate and resolve customer inquiries and complaints quickly. Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Respond proactively and positively to rapid change. Comprehensive Spine And Pain - Medical Assistant Villa Rica, GA  •  09/2015 - 07/2019 Assisted with routine checks and diagnostic testing by collecting and processing specimens. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs. Verified appropriate lab couriers picked up collected lab specimens. Obtained pre- and post-treatment vital signs and weight. Collected and documented patient medical information such as blood pressure and weight. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Sanitized, restocked and organized exam rooms and medical equipment. Performed clerical duties, such as word processing, data entry, answering phones and filing. .