Kristelle Dyan Bellera

Kristelle Dyan Bellera Virtual Administrative Assistant and Customer Service Representative I am a Administrative Assitant and a Customer Service Representative with expertise in administrative and executive tasks, payroll management, disbursement, budget management, documenations, research, operations, data entry, and customer service (voice, chat, email). Experience Contact Date of Birth August 19, 1994 Phone - Skype ID kdbellr1994 Email - Address Block 4 Lot 43, Eastwood Subdivision Brgy. Baan KM3, Butuan City Education April 2022 Master of Arts in Educational Management Caraga State University March 2015 Bachelor of Elementary Education major General Education Bukidnon State University Expertise Google Workspace Microsoft 365 Microsoft Office Avaya phone system Canva 1Core (Payroll tool) Gorgias Slack Zendesk Connectwise Calendly Asana Shopify Language English *References available upon request February 2023 - April 2024 Fueling Brains Academy | Calgary, CA Position: Campus Director Administrative Assistant Administrative Tasks (Perform other relevant duties, documents, emails, scheduling, and support) Create, manage, and process payroll, school budget and supplies. Data entry and documentations for newly enrolled students Audit documents Maintains trackers for teacher’s payroll and students monthly tuitions. Creating agenda’s for meetings and taking notes. Support my director for other tasks. April 2021 - March 2023 Land Transportation Franchising and Regulatory Board Butuan City, Agusan del Norte, 8600 Position: Administrative Officer II - Disbursing and Budget Officer I Project Implementation Unit Administrative Tasks (Perform other relevant duties, documents, emails, scheduling, and support) Create and manage payroll. Disburse amounts from the created payroll. Generates unique ORS, DV, and Payroll reference numbers for each payroll that has been created. Obligates payroll amount for onboarding incentives and weekly payouts. Processes payroll for the admin staff's salaries (includes checking their daily attendance and employees' taxes depending on their salary grade) Maintaining a well-balanced of trackers for finance and disbursement. September 2018 - December 2020 Awesome OS | 10th Fl., Landco Building, Davao City, 8112 Position: Customer Service Representative Account: TechStyle (JustFab, Fabletics, FabKids, Shoedazzle, Savage X Fenty) Answering incoming calls, chats, and emails Product knowledge (especially on brands) Tracking orders and Order Entry for customers via Website, email, chat, and call Resolving customers' concerns about their orders, packages, payments, brands, technicalities, etc. Defuse irate customers Answering complaints Customer Satisfaction through survey January 2016 - August 2018 Convergys Philippines Inc. l Abreeza Corporate Building, Abreeza Ayala Mall, Davao City, 8112 Position: Customer Service Representative Account: Macy's Omnichannel (Retail) Answering incoming calls, chats, and emails Product knowledge Tracking orders, and Order Entry for customers via Macy's App Store, Macy's website, email, chat, and call Resolving customers' concerns about their orders, packages, payments, brands, technicalities, etc. Defuse irate customers Answering complaints Customer Satisfaction through survey Skills Administrative Assistance Data Entry and Order Entry Payroll Management Customer Service (Chat, voice, email) Chat Support Social Media Management Datail Oriented Planning and Management Exceptional Ability to inspire and motivate others to pursue accomplishments Time Management Ability to multitask