Kristelle Calzado

KRISTELLE CALZADO- - 5 Agnesville Mambugan, Antipolo City, Rizal ABOUT ME I'm experienced Customer and Technical Support Representative with a verifiable track record of skills. Ability to work independently or with a team. Good time management skill. EDUCATION Business Office Administration Services AMA Computer Learning Center- SKILLS Outstanding problemsolving skills Handle high workload Computer navigation and troubleshooting Flexible in shifting schedules REFERENCES Jaimie Elienai Delos Santos- Supervisor Jeric Tolentino- Quality Assurance Specialist Stephen Alemania- Supervisor WORK EXPERIENCE VOC SCRUBBER TELEPERFORMANCE PHILIPPINES 07/2021 - Present Conduct root cause analysis in every DSAT survey to help Operations in correcting the behavior of the agents. Facilitate calibration to ensure that the Training Team, Operation and QA Team are aligned with goals, policies and procedure of the client. SUBJECT MATTER EXPERT TELEPERFORMANCE PHILIPPINES 04/2020- 07/2021 Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features. Assist the new hires and the trainers during their product specific training. Assist the new hires and the trainer during their nesting period. Assist the new hires and the tenured agents whenever they encountered difficult issue. CUSTOMER SERVICE REPRESENTATIVE 12/2014 - Present TELEPERFORMANCE PHILIPPINES Handled customer inquiries and suggestions courteously and professionally. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Investigated and resolved customer inquiries and complaints quickly. Handled phone, multiple chats and email. TECHNICAL SUPPORT REPRESENTATIVE 12/2014 - Present TELEPERFORMANCE PHILIPPINES Diagnosed and troubleshot hardware, software and network issues. Responded to customer inquiries and provided technical assistance over phone. CASHIER 03/2012 - 08/2014 JOLLIBEE FOOD CORPORATION Process customer orders and record in the restaurant database Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs.