Kristel Zyra Reynoso

REYNOSO, KRISTEL ZYRA Contact no.:- Email Address:- PROFESSIONAL SUMMARY I am a Tourism Management graduate, a responsible and hardworking person with the knowledge & skills that can contribute to the success and achievement of the mission of your institution. I am highly competitive with a good and positive attitude. SKILLS Computer Literate- Microsoft Office (Word, Excel & PowerPoint) Ability to communicate fluently in English & Filipino Knowledgeable on handling cash register Fast learner and an excellent problem-solving skill Good communications skills ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Self-motivated and desirable in a team environment Knowledgeable about sales Merchandising Knowledge Exceptional Customer Service Written Communication Leadership Knowledgeable about Administrative stuff TRAINING/WORK EXPERIENCE Sauce Capital Holding LTD Administrative Assistant / Abu Dhabi, UAE / 2020 – Current • • • • • • • • • • Managing and distributing detailed information within the office. Clear verbal and written communication. Produce correspondence memos, letters and forms. Maintaining the cleanliness and organization of each office. Providing general administrative support to ensure efficient operation of office Maintains office supply by ordering what is needed for office. Ensuring the welfare of everyone in the office. Provides information by answering questions and request. Maintain contact list updated. Extreme attention to detail! Lovisa/Liwa Trading Company Sales Assistant/Cashier / Al Ain, UAE / 2019 - 2020 ● To provide excellent levels of customer service whilst focusing on achieving individual sales targets and store KPIs and work as part of the team to ensure day to day store operations run smoothly. ● Used consultative sales approach to understand customer needs and recommend relevant offerings. ● Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. ● ● ● Helped customers complete purchases, locate items and join reward programs. Boosted team profits with great time and resource management focused on meeting and exceeding sales targets. Maintained records related to sales, returns and inventory availability. Ace Hardware Assistant Team Leader / Rizal, Philippines / 2018 - 2019 ● Led team of members while providing exceptional customer service. ● Established open and professional relationships with team members to achieve quick resolutions for various issues. ● Worked with customer service to handle escalated customer issues. ● Created staff schedules, approved requested time off, and updated reports. ● Used advanced features of Microsoft Office to complete all necessary reports for senior management review. ● Managed team workload to reach targets for specific tasks. ● Build strong relationships with customers through positive attitude and attentive response. Family Kingdom Amusement Park/Supreme Foods Crew and Ride Attendant / Myrtle Beach South Carolina, USA /2017 – 2017 ● Engaged safety devices and monitored attraction during operation to reduce safety risks. ● Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements. ● Operated rides and attractions according to written guidelines to reduce injuries. ● Latched safety gate after guests entered and exited to avoid unauthorized access to the attraction area. ● Sell tickets, passes, food and retail items. ● Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies. ● Assisted customers in entering and exiting rides, providing balance support and general directions. Bardz Pizza Service Crew / Lucena City, Philippines / 2014 - 2015 ● Operated cash registers and POS systems, handing over cash daily. ● Calculated totals, processed payments and issued receipts. ● Kept all prep areas clean by sweeping, mopping and washing down counters. ● Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock. ● Offering advice and assistance to customers, paying attention to special needs or wants. EDUCATIONAL BACKGROUND Bachelor of Science Major in Tourism Management Far Eastern University 2018