Kristel Stacy Marie S. Alastra

KRISTEL STACY MARIE S. ALASTRA Block 10, Lot 23, Deca Homes, Indangan, Buhangin, Davao City, Philippines 8000 ♦ H: - ♦ C: - ♦- PROFESSIONAL SUMMARY  Recent experience in bank insurance industry; three years in sales and customer service; over seven years of diverse business management experience.  Strong customer service skills  Proficient in general office duties, including Microsoft office  Excellent client care, guest-service and attention to detail  Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.  Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking person considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. SKILLS  Accounts Receivable, advertisements, Budgeting,  Client assessment and analysis Handle cash, Clerical, merchandising, sales, Install  Document scanning software, Staffing, store management  Product testing  Process implementation  Data analysis  Materials preparation  Report writing  Self-motivated  Data entry  Skilled in Microsoft Office  Staff development WORK HISTORY Senior Operation Assistant, 04/2016 to Current Chinabank Insurance Brokers Inc – DAVAO CITY, Region XI - DAVAO DEL SUR 2nd Floor Chinabank Bldg.,C.M Recto Ave.,cor.Rizal St.,Davao City.  In charge in making cash/check deposits  Handles cash and check, collections from clients / referrors  Handles petty cash fund  Process premium remittance to insurance company.  Monitor branch float and coordinate branches where to apply payments  Support daily operations of the department.  Ad hoc duties and when assigned.  Produced ad hoc reports and documents for supervisor.  Responded to customer requests via telephone and email.  Analyzed departmental documents for appropriate distribution and filing. Logistics / Material Management Controller, 10/2014 to 06/2015 Ellestreque Pharmaceutical and Industrial Corporation – DAVAO CITY, Region XI - DAVAO DEL SUR Purok 9, Upper Catitipan, Communal, Buhangin Davao City.  Stocks Controller.  Logistics Management.  Sending of finished goods to customers and Salesman.  Warehouse In Charge.  Stock inventory, Manage people assigned in the warehouse, and laboratory.  Analyzed departmental documents for appropriate distribution and filing.  Supported Chief Operating Officer with daily operational functions. Officer In Charge, 01/2014 to 10/2014 Ellestreque Pharmaceutical and Industrial Corp – Brgy., Tambo, Paranaque City  Logistics - Sending finished goods to Salesman assigned in provinces.  Planning for schedule of delivery of goods to customer and to salesman.  Budgeting for the overall operation.  Staffing - monitoring of subordinates and assigning task.  Clerical Works -passing of weekly reports.  Monitoring of stocks.  Inventory of Stocks.  Copied, logged and scanned supporting documentation.  Met with clients to generate new business and negotiate contracts.  Pulled daily branch reports. Sales And Marketing Staff, 04/2013 to 10/2014 Ellestreque Pharmaceuticals and Industrial Corporation Purok 9, Upper Catitipan,Communal,Buhangin, Davao City.  Accounts Monitoring - Accounts Receivable in charge.  Weekly Report Acknowledgements of Account Executives.  Account Executives expenses monitoring.  Account Executives sales monitoring.  Collection monitoring.  Account Executive & collection update.  Promotional Activity - product presentation, expos & exhibits.  Develop new target market. Sales Associate, 09/2012 to 01/2013 Forever Agape and Glory Inc (Forever 21) SM Lanang Premier Lanang, Davao City.  Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.  Organized racks and shelves to maintain visual appeal of the store.  Provided repeat customers with exceptional care and attention.  Monitored entrances, exits and fitting rooms for signs of theft.  Directed individuals to merchandise locations.  Prepared merchandise for distribution and placement across sales floor.  Worked collaboratively in team environment.  Analyzed and properly processed product returns, assisting customers with other selections as needed.  Followed latest market trends to contribute suggestions seasonal buys.  Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.  Stocked shelves and supplies and organized displays.  Maintained adherence to all company protocols.  Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.  Developed positive customer relationships through friendly greetings and excellent service.  Organized products on racks and displays with focus on visual appeal and brand standards. Management Trainee, 01/2011 to 07/2011 Kentucky Fried Chicken Pte. Ltd – SINGAPORE, SINGAPORE  Take customer's order.  Responded to customer concerns in a swift and knowledgeable manner to maintain satisfaction.  Explained services and products to customers in a friendly and engaging way. Computer Laboratory Assistant, 06/2007 to 01/2011 University of Mindanao – DAVAO CITY, Region XI - DAVAO DEL SUR Bolton St.,Davao City.  Assist students in their computer works.  Orient students to the rules and regulations of the laboratory.  Install software.  Reformat computer units and repair minor computer problems.  Make inventories. EDUCATION Bachelor of Science: Business Administration Human Resources Management, Oct.2012 University Of Mindanao - Davao City, Philippines March 2007 Digos City National High School March 2003 Molave Regional Pilot School REFERENCES REFERENCES Ms. Jessica Dyquiangco Senior Human Resource Assistant China Banking Corporation - Mr. Melvin M. Ortega Mindanao Head Chinabank Insurance Brokers Inc. - Mr. Eduel Guibao Loans Account Officer China Banking Corporation - Ms. Eileen Peachy Odchigue Human Resource Manager Ellestreque Pharmaceuticals and Industrial Corp. - AFFILIATIONS  Couple's for Christ Member  Society of Active Volunteers to Empower the Young (Brothers of the Sacred Heart)