Kristel Mae Tanilon
Customer Service/Technical Support Expert
Contact Details
Email:-Skype: kristelmae.tanilon
LinkedIn:
https://www.linkedin.com/in/kristel-mae-tanilon
Overview Experience
I am a professional Customer Service Representative with 8
years experience in handling multi-national clients. My unique
professional experience stems from years of providing
excellent customer support, creative problem solving and
building customer loyalty.
Key Skil s
Problem Analysis
Problem Solving
Organizational Skills
Customer Service Orientation
Adaptability
Initiative
Strong Interpersonal-Communication skills
Achievements
Awarded "Star Performer of the Year"
Promoted to Assistant Team Leader
Customer Service/Technical Support
1&1 Internet Phils. Inc.
Nov. 2009-April 2016
Responded promptly and answered/resolved customer
inquiries and complaints.
Investigated and resolved service issues and/or product
problems.
Supplied customers with written responses and
information and followed up on customer
communications.
Customer Service Specialist/Server Support
Engineer
Vodien Internet Solutions PTE Ltd.
May 2016-Aug. 2018
Managed customers’ database accounts, performed
customer verification and processed applications,
orders and requests.
Worked with administration: forwarded requests and
unresolved issues to the designated resource by
communicating and coordinating with internal
departments.
Kept records of customer interactions and actions
taken, including – transactions, comments, inquiries and
complaints.
