Kristel P. Hipolito
Email:-Skype: live: kristelphipolitokph
Professional Summary:
Determined Problem-solver able to make critical decisions when it comes to delivering excellent
customer service. With over 8+ years in the BPO industry, I am an expert in building rapport and
trust as well as forming relationships with clients over the phone to help resolve the concern and
retain them as paying customers.
Professional Experience:
Customer Service Professional/MANULIFE
Nov 19, 2018 to December 2020
Trade and cash specialist/MANULIFE
May 13, 2019 to July 31, 2019
Healthcare Associate| HGS| Libis QC
From June 2011 to December 2017 Regularized 05/09/2012
Promoted as Level 3 Representative 10/08/2013
Promoted as Level 4 Representative 04/09/2014
Became a part of the Escalation Team May 2014
Cashier | Twillo| Ortigas
Aug 2010 to April 2011
Customer Service Representative |ICT| Marikina City
July 2009 to Dec 2009
Skills:
An experienced Customer Service who do both inbound and outbound calls. A CSR that provide
quality service to customer/ client. Knows how to use tools and Applications such as Avaya, SKYPE,
Microsoft Word, Excel and PowerPoint.
Educational Background:
Bachelor's degree year 2009
Major in English
NCBA Cubao QC
