Kristel Grace Madera

About Me

Experience

I have over 7 years of experience in the BPO industry, working in customer service, technical support, travel services, and sales. I have handled different types of accounts and learned new processes quickly to meet client needs.

What I Have Done

I have helped resolve customer concerns, managed bookings, handled escalations, and met performance targets. I make sure every task is done correctly and on time, focusing on both customer satisfaction and company goals.

What I Can Bring to the Table

I am reliable, organized, and detail-oriented. I work well under pressure and can adapt to different tasks and situations. I communicate clearly and always aim to deliver work that meets high standards. I am committed to doing my best in every project and helping clients reach their goals.

Hobbies

In my free time, I enjoy reading, learning new skills, and spending time with my family. I also like finding simple ways to stay organized and make daily life easier.