KRISTEL V. DACALLOS
Skills & Abilities
Data Entry, Email Handling, Calendar Management, Internet Research, Social Media Management, Lead Generation, Wordpress Posts, Customer Service
Work Experience
Quality analyst, HINDUJA GLOBAL SOLUTIONS
Mar 2017 - Sept 2017
Monitor calls to ensure that customer care professionals are interacting with clients that best serve the business interest. Conduct detractor call listening and reviews non-promoter call commentaries to identify areas for improvement.
Customer care professional, HINDUJA GLOBAL SOLUTIONS
Oct 2015 - Mar 2017
Provides outstanding customer service and resolution to card member’s inquiry about their account regarding balance, credit limit, interest charges and other concerns.
specialist ii, JPMORGAN CHASE & CO
Oct 2009 – June 2014
Efficiently provides customer experience and resolution through expert analysis and investigation of customer’s account and/or concern. Strengthen account holders confidence and relationship with the bank by being dynamic and clear communicator.
FINANCIAL ADVISER, HSBC ALABANG
Dec 2006 – Sept 2009
Collections Account Executive Jan 2009 – Sept 2009. Responsible for collecting on past due amounts in different stages for overdrawn checking and savings account. Receives and makes calls from/ to customers to understand their payment abilities and provide collection related support.
Credit Underwriter Aug 2008 – Dec 2008. Review customer’s loan application, applicant’s ability to pay and credit history for eligibility. Carefully calculates financial risks and potential losses. Negotiate rates and fee structures with loan applicants.
Credit Card New Applications Process Executive Dec 2006 – Aug 2008. Review and ensures that all data entry are correct and attached documents are complete. Executes procedures related to modifying banking cards including issuing new cards to newly added supplementary card holder.
Education
PHILIPPINE SCIENCE AND TECHNOLOGY COLLEGE – ALABANG – jun 2002 – MAR 2004
Diploma in Computer Secretarial and Office Management Graduated 1st Honor and included in the 10 Outstanding Students of the Year.
