KRISTEL ANN CENTINO
✆--
EMPLOYMENT HISTORY:
iCIMS Implementation Coordinator | Upwork
11/2020 – Present
Provides subject matter expertise regarding iCIMS using learning and knowledge share.
Provide support, testing, and administration for current iCIMS implementation phases and future training and development.
Develop, document, and improve iCIMS SOPs and quality standards.
Train new hires and train existing team members on new updates.
Provide reporting to support iCIMS updates and initiatives.
Training Specialist | Upwork
07/2020 – Present
Develop the onboarding and training program including process improvement and scalability to bring on a high volume of new hires at one time without losing the quality of the training program.
Develop and oversee the production and management of all materials including; documents, videos, slides, presentations, handbook, etc.
Deliver training courses and/or assign other team members to direct the structured learning experiences of the new hires.
Talent Acquisition Coordinator | Upwork
04/2020 – 11/2020
End-to-end recruitment: source (passive and active), invite, qualify, interview, recommend candidates to clients.
Track new client requisitions through Salesforce and Workable; update cases as they progress.
Conduct interviews via video call / Google Hangouts.
Act as the liaison between hiring managers and candidates during the application process.
Team Lead | ADP Philippines Inc.
02/2019 – 02/2020
Managed performance of 10 AIRS certified recruiters who source and recruit the best talents to fill client’s need.
Liaised with account managers and client relationship managers to maximize utilization of resources, and improve business processes.
Observed, reviewed, and coached associates based on individual performance.
Super User Subject Matter Expert | ADP Philippines Inc.
06/2015 – 01/2019
Facilitated new hire training on RPO, resume screening, scheduling and conducting phone interviews, scheduling hiring manager interviews, and reconciliation of receipts.
Served as a backup when necessary, for resume screening, scheduling and conducting phone interviews, scheduling hiring manager interviews, and reconciliation of receipts.
Liaised with account managers and client relationship managers to maximize utilization of resources and improve business processes.
Trained associates how to utilize ADP’s ATS (RightThing Recruit).
Reviewed quality of associate’s phone interviews and recommendations submitted to hiring managers.
Subject Matter Expert | ADP Philippines Inc.
May 2014 – May 2015
Handled escalated cases from the team that supports mid-size businesses.
Answered employee’s questions on how to best assist client’s questions with ADP Workforce Now.
Initiated projects to improve processes.
Managed and created articles for internal knowledge database which is used globally.
Senior Analyst | ADP Philippines Inc.
September 2012 – April 2014
Supported mid-size businesses in creating, modifying, and troubleshooting custom reports utilized for company audits.
Customized and troubleshot ADP Workforce Now.
New Hire Mentor | SPi Global
January 2009 – August 2012
Handled escalated cases for a US satellite TV provider.
Trained new hires on internal processes.
Answered billing questions.
Troubleshot technical issues.
