Kristel Aliwalas
Senior Executive Assistant, Customer Specialist &
Digital Community Specialist
Expertise in Executive Level Administrative Support | Project Coordination
| Social Media Management | Customer Success | Recruitment
EXPERIENCE
Freelance - Social Media Manager/ Executive Assistant
Accounting Firm
- Managing complex calendars
- Coordinating high-level meetings
- Preparing confidential correspondence
- Generating reports
- Creating PPT presentations
Real Estate
- Manages the CEO’s email inbox and calendar
- Organizes business notes and collaborating ideas to streamline the
current business processes.
- Manages Facebook, Instagram, LinkedIn, and YouTube channels.
- Crafts tailored content based on the business goals and target
audience using Canva.
- Schedules and uploads YouTube videos.
Hotel/Inn
- Manages Facebook, Instagram, LinkedIn, and YouTube channels.
- Crafts tailored content promoting the Inn and the island using
Canva.
- Schedules post through Meta Business Suite.
- Answers Facebook and Instagram inquiries.
- Responds to reviews on Tripadvisor, Booking.com, Expedia, and
Google.
Pivo Inc., South Korea and USA —Facebook Community
Specialist / Customer Success Specialist
June 2020 - March 2025
Managing 3 Facebook communities with over 70k members, and an IG page
with over 100k followers.
Reviewing community posts ensuring they align with the community rules
and guidelines
Community Engagement Planning
Community Announcement Posting
Blog Posting
Public comments management
Responding to online reviews such as Trustpilot and Amazon Reviews
Email support and phone support
Customer support through social media channels
SKILLS
Excellent communication
skills, both written and oral
Expertise in call handling
Social Media Management
Intermediate knowledge of
Canva
Zendesk Ticket Handling
Shopify Experience
Trainual experience
Proficient in project
management tools such as
Asana, Trello, HubSpot,
Monday.com, Confluence, Jira
Proficient in Microsoft Office
Programs
Proficient in ConnectWise,
3CX, Zoom, GoTo Admin level
and Skype
Expertise in sourcing
platforms such as LinkedIn,
Facebook, Workable, Craigslist,
ZipRecruiter, and Indeed
ATTRIBUTES
Passionate
Detail-oriented
Committed
Competent
Intelligent Technical Solutions, Las Vegas, USA—
Recruitment/Administrative/Sales/Purchasing Assistant
Flexible
March 2018 - April 2020
Trustworthy
Responsible for attracting candidates who can fit a job description and have the
potential to become a valuable addition to the company.
Advertising vacancies by drafting and posting on social media platforms and
websites.
Received and reviewed applications. Conducted interviews and created a
shortlist of candidates to the management and sent offer letters.
Background checking
Assisted the HR Administrator for ad hoc admin jobs like research, filing, etc.
Managed Time and Attendance of employees in Las Vegas, Arizona, California,
India and Philippines.
Responsible for filing receipts and invoices accordingly.
Emailed invoices to the clients
Purchasing, order tracking and RMA claims
Expense report
Can work efficiently in a
diverse team
51 Talk Philippines, Pasig, Philippines — Online English Tutor
March 2014 - February 2017
Educated kids, students (primary, secondary, and college level) and
professionals and provided exercises to improve their oral and written skills.
Provided corrections and feedback to each student for every class.
Evaluated student’s English level.
Admin Support Associate
.
Discussed protocols to follow for all home-based teachers. Collated reports of
all home-based teachers.
Conducted training for newly hired home-based teachers.
Evaluated new trainee performances.
Working at home as an Online English Educator for Chinese students.
SITEL Philippines, Pasig, Philippines —Customer/Technical
Support Specialist
August 2009 - March 2014
Expertise in inbound and outbound calls, and live chat support
Completed different training about windows and its features.
Provided resolution for basic and complex computer problems.
Specialized in upselling depending on customer’s needs.
Handled and mentored newly hired agents to be familiar with the tools and
processes of the account.
Ensured customers’ satisfaction.
LANGUAGES
English and Filipino
