Kristeen
Delos Santos
Multi-Skilled VA
About Me
Hi! I’m Kristeen, a proactive Virtual Assistant trained in General
Virtual Assistance. I bring fresh energy, a strong work ethic, and
a commitment to results. With hands-on training in SMM Lead
Generation, Executive Assistance, and Admin Support, I go
beyond tasks, I anticipate needs, streamline processes, and
keep businesses running smoothly. I’m ready to make an impact
for your business.
Professional Experience:
Quality Assurance Specialist
TSA Group
Feb.2024-Current
Scope
of
support
includes
Call/Transaction
Monitoring,
Evaluation & Feedback, and Calibration Sessions.
Ensured
compliance
with
policies
and
guidelines
while
recommending process and tool improvements to enhance
efficiency and reduce errors.
Handled special tasks from the client by providing data and
insights on specific processes, enabling deep-dive analysis and
the creation of action plans to improve performance
Organized and tracked data using Excel, PowerPoint, and Google
Docs.
Personal Information
-
Customer Service Representative
Dec.2016-Jan.2024
-
Handled various accounts/programs including Telco,
Financial,
Training & Courses
Remittance
across
multiple
BPO
Handled specific lines of business in Customer Service,
Sales, and Case Management for Telco services..
General Virtual Assistant Mastery Course
Your Best Virtual Assistant
(Aug 2025
Social Media Management – I’ve learned
Content creation, scheduling, engagement
strategies, and analytics tracking.
GoHighLevel Fundamentals – I’ve familiar
myself with CRM basics, automation setup,
and client workflow management.
Lead Generation – I’ve done prospect
research, data entry, compiling lead lists, and
cold outreach strategies.
Executive Virtual Assistance – I’ve learned how
to manage executive calendars, scheduling
meetings, trip planning, and organizing
itineraries.
Administrative Work – I’ve done email
management, file organization, data entry, and
customer support tasks.
Canva for Social Media – I’ve practice
designing professional graphics, social media
templates, and marketing materials.
and
companies.
Organized spreadsheets and assisted with online course
launches.
Manager Position
McDonald’s Food Industry
Jan.2013-July 2016
Managed shift operations, including store marketing and
payroll administration.
Managed shift operations, including sales monitoring,
peak hour oversight, reporting, and inventory control.
.
Top 5 Tools I’m Familiar
Canva
GoHighLevel
Calendly
Microsoft Office
Google Suites
