Kristan Edmunds

   Contact   38 St. Patricks Road , Yeovil, Somerset BA213EX - -Skills   Microsoft Office Team Collaboration Meeting Deadlines Attention to detail Exceptional Communication skills Microsoft Office Team Collaboration Meeting Deadlines Attention to detail Exceptional Communication skills   Kristan Edmunds     Professional summary Dedicated and result driven individual with more that 15 years experience in the hospitality industry in South Africa and the Holiday Homes industry in the United Arab Emirates. Currently specialising in Communications. I am a resourceful individual that completes administrative tasks with speed and meticulous attention to detail. Proactively strengthens internal processes using excellent organisation and communication skills. Approachable team worker with a flexible attitude.     Work history Customer Operations Advisor 09/2023 - 10/2024 Capital on Tap - Cardiff , Vale of Glamorgan Assisted customers with daily queries pertaining to their Business Credit Card. Escalating Complaints or general dissatisfaction to senior management or relevant department. Providing customers with excellent service in a professional and efficient manner. Online Platform Specialist 07/2022 - 04/2023 Key View Holiday Homes - Dubai , Handling Support messages on Airbnb & Booking.com and other platforms. Claims for damages or lost items at Properties. Communication overview across all booking platforms. Investigating and responding to Reviews (Google; Airbnb etc.) Guest Communications 08/2021 - 07/2022 Key View Holiday Homes - Dubai , Communicating with Guests for arrival details and check-in information. Arranging check-in times for guests and making sure the check-in process runs smoothly. Looking after the needs of our guests during their stay i.e. Maintenance; Cleaning etc. Dealing with guest complaints. Contracts Administrator 12/2013 - 03/2021 Sun International Vacation Club Sales - Sun City , Loading and processing of new memberships and contracts within the Sun International Vacation Club timeshares. Reporting of Sales Results daily through excel spreadsheets etc. General administration of offices and sales decks and showrooms. Control of stock, Leads generation and distribution thereof. Sales Representative 06/2006 - 11/2013 Sun International Vacation Club Sales - Sun City , Reseller of Sun International Vacation Club memberships. Prospect new business clients through cold calls and leads and facilitate the sales process for clients with a view to resell. Managed the Vacation Club Rentals on behalf of BSP-JV clients. Developed the purchasing and rental procedures for Head Office to ensure efficient and streamlined processes. Handled day to day office administration and manages membership contracts. Facilitated all OPC (onsite promotion consultants) colleagues schedules and assignments during the Nedbank Golf Challenge at Sun City Holiday Resort, South Africa.   .