Krissel Cane De Pedro Cabrera

My name is Krissel Cane Cabrera, and I am a customer experience professional with over a decade of proven expertise in customer support, e-commerce operations, and administrative assistance. Over the years, I have built a career focused on delivering exceptional service, fostering trust with customers, and supporting businesses in streamlining their operations.

I started my journey in the BPO industry, where I worked as a Customer Service Specialist and Subject Matter Expert at Sutherland Global Services and later at TaskUs. These roles gave me a strong foundation in handling customer inquiries, conflict resolution, and mentoring new hires. I learned the value of patience, empathy, and efficiency—skills that continue to guide me today.

In 2022, I transitioned into freelancing as an E-Commerce Virtual Assistant for Jill Razor LLC, an online store specializing in women’s self-care products. In this role, I managed Shopify operations such as product listings, discount codes, and inventory management, while resolving over 50+ daily customer inquiries via Gorgias and Zendesk with a 95% satisfaction rating. I also handled disputes, refunds, and chargebacks, ensuring accuracy and fairness in every transaction. What I enjoyed most was the opportunity to contribute directly to customer loyalty by providing timely, empathetic support that made each shopper feel valued.

Most recently, I worked as a Quality Controller for Asset Reports in Australia, where I reviewed property inspection reports to ensure accuracy and compliance. This experience strengthened my eye for detail and my ability to maintain high standards under tight deadlines. I also served as a Virtual Administrative Assistant for Bacuit Equipment Rental Solutions Inc., where I managed payroll, supplier coordination, and expense tracking. These roles allowed me to refine my skills in organization, reporting, and cross-functional collaboration.

Beyond technical skills, I pride myself on my adaptability and customer-first mindset. I believe that great customer service is not only about solving problems but also about making people feel heard, respected, and valued. I bring this principle into every interaction, whether I’m addressing a delayed order, resolving a complex issue, or simply ensuring that a process runs smoothly behind the scenes.

Today, I specialize in e-commerce customer support and order management, with a focus on Shopify, Gorgias, and Zendesk. My goal is to help businesses strengthen their customer relationships, improve efficiency, and build lasting trust. With a flexible work setup and availability of 30-40 hours per week, I am eager to continue supporting brands that value customer experience as much as I do.