Krissah Ann M. Columna

KRISSAH ANN M. COLUMNA 0011 Ilang- Ilang St. Karuhatan, Valenzuela City-- PERSONAL PROFILE STATEMENT ==================================================================== A self-motivated, reliable person who can learn quickly and can easily adapt to any sudden changes. I am a team player but I can also work alone if needed. I have no restriction on the time I can spend working and I will assure you that I can deliver quality of service. I always had good communication skills and very much certain of doing a good job. EDUCATION 2002 – 2008 University of St. La Salle: B.S. Computer Engineering WORK EXPERIENCE ==================================================================== December 2017 – Present Outbound Caller / Teacher_IT Support, Vipkid: Teach English Online Call teacher applicants to convince them to book for an interview, assists teachers with technical issue remotely. September 2017 – November 2017 Technical Chat Support, Xbox (Seasonal Account) Answers gamers inquiry and assists gamers with their technical concern about their Xbox device and account. October 2016 – July 2017 Customer Service Representative, DNB Goods Answers buyer messages, manage returns, confirm shipments, handles negative feedbacks which includes filling cases for suspicious reviews, representing A-Z Guarantee Claim and placing orders. February 2015 – September 2016 Comcast Billing Chat Support, Convergy’s Phil. Corp. Helped customer understand or correct their bills and offers Sales upgrade to eligible customers. September 2012 – February 2015 Amazon Email Support, Convergy’s Phil. Corp. Offer assistance in checking the shipment status of customer’s orders or provide replacement or refunds for lost, missing, defective, damaged or incorrect products received. October 2010 – August 2012 TWC Technical Support Representative, Convergy’s Phil. Corp. Provides technical assistance for internet connection issues. September 2009 – July 2010 Quality Assurance Specialist, Transcom Asia Auditing the quality of assistance our CSA is providing our customers. INTEREST/HOBBIES ==================================================================== I love to watch movies and TV series all the time. I also love to read suspense/thriller novels. When doing outdoor activities, I like to play Volleyball and Badminton. I also love swimming and mountain climbing. REFERENCES ==================================================================== Catheine Ladrido Supervisor, Convergy’s Phil Care San Antonio Square, Bacolod City Rochelle Binas Supervisor, Convergy’s Phil Care San Antonio Square, Bacolod City- Svetlana Guili Billing Chat Support, Convergy’s Phil Care San Antonio Square, Bacolod City-