Krisna Valerie K. Galicia
117 Albany Street, Vermont Park Exec. Village, Antipolo City
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Objective
To acquire knowledge in the position applied for. To enhance my skills and
strategies and help the company boomed in the market. To be well-off and
be able to mingle with other people. Build camaraderie while working. To
boost my ego and work adeptly.
Work Experience
May 2003 – May 2006
UPDC Big Ben Complex
Marketing Assistant
▪ Telemarketer / Helpdesk / Information Officer
▪ Marketing Agent
March 2010 – May 2011
Technical Support Representative
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Alorica
Handled Inbound calls for Verizon Online
November 2012 – December 2012
Customer Support Representative
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Handle inbound calls and query for H&R Block customers.
June 2013 - January 2014
Technical Support Representative
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Alorica
The Results Companies
Handled inbound calls for Comcast
March 2014 - March 2015
Technical Support Representative
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Handled inbound calls and email support for Aol
We used Salesforce to keep track of our calls.
March 2015 – Sept 2015
CSR / Lead Generator
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Alorica
GSOA
Handled outbound calls for a solar panel installation company. I
reached out to people to gather leads and set an appointment to
install a solar panel to their household.
Worked remotely and communicated with clients via Skype,
Slack and HangOuts. Used Google Shared drives (mostly Excel
files) to keep track of our leads and contacts.
Sept 2015 - Oct 2016
2ndOffice
Customer Support Hero
• Provided email support for a review platform on Amazon
• I used Skype, Slack, Google HangOuts, and facebook@work as a
tool for communicating with clients.
• We used Google Shared drives to keep track of our reviews and
merchant’s portfolio.
• We used Zendesk and Salesforce to send out email to merchants
and customers. We also used Zopim for live chat support.
January 2017 – March 2018
Email Support Representative
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Task Us
Provided email and chat support for drivers and riders for
a ridesharing company.
I used Zendesk and Bliss to provide email support.
We use Slack to communicate with colleagues and supervisors.
March 2018 – Septermber 2018
Real Estate Virtual assistant
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1000 Calls A Day
Lead Qualifier
Assisted prospect seller/buyer to sell their
property or have it listed in the market
Personal Profile
Age
Date of Birth
Home address
Email address
Skype username
Mobile Phone No.
Educational
Background
1994 - 1999
2003
31 y.o.
January 22,- Albany Street, Vermont Park, Antipolo Rizal-krishnavalerie-
Grace Learning Center
Mataasnalupa Lipa City, Batangas
Mary Immaculate School
Mataasnakahoy, Batangas
October 2006 – Oct 2008
SASN / Practical Nursing course
*Took up a 2 years vocational course at St. Augustine School of Nursing,
Mataasnalupa, Lipa City, Batangas
