Krisna May Dinampo

 Krisna May Dinampo Phone #: - Email: - Skype ID: krisna may4 Position Desired : Customer Service/Virtual Assistant/Appointment Setter I am a dedicated professional with years of experience as Customer Service Representative and as Home-based Telemarketer/ Appointment Setter. I am a goal and results oriented team player who is reliable, punctual and experienced in taking Outbound/ Inbound calls from customers regarding products/services, Email Marketing and Sales. With excellent communication skill in English both verbal and written. With strong intrapersonal skills and motivated to learn new skills by accepting new challenges. Proficient in MS Word, Excel & Power point, Outlook & Google Docs. Work Experience Period Position Company Aug 2016-April 2017 Telemarketer/ Smart Agents Company- Appointment Setter Florida, USA Duties: Sales and Appointment Setting. Call out Real Estate Firms and active Realtors all over America to get them sign up/ register them on the Webinar. Set the desired appointment/ date & time on their convenience. Explain or answer any queries about the product. On the webinar, we offer great marketing tools and trainings to improve their client base. We offer different types of residential listings. Be able to get them sign up for membership. We do Follow Ups with some perspective clients until we Close the deal. Period Position Company Feb 2015-April 2016 Bid Research Specialist CMD (Construction Market Data) Duties: Call out specific sources such as Contractors, Engineers, and Architects & Owners of a specific construction project (Public/Private) for bid information and set appointments for follow up. Upload Bid documents received through emails and fax. Process billing per document that has Plan Deposit/ for Purchase. Update the database with every bid information received from sources or owner of a specific construction project. Create a good and professional relationship with Sources/ Clients. Period Position Company July 2014- Jan 2015 CSR-Health Care Professional Teletech Dumaguete, Phil. Duties: Verifying and Explaining Benefits and coverage associated with different types of health care plans and describe exclusions and non-covered describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatments. Responsible for learning about the specific nature of the pre-authorization request, investigating policy coverage and fully explaining the findings to consumers. Determine whether a physician or health care provider is covered under their policy or "in network." In addition to helping a customer assess which providers are in network and covered, you might also be asked to provide information about co-pay levels for seeking medical care outside the covered network. Additionally, customers might have questions with regard to deductibles, co-pays and insurance payments as they relate to different forms of care. Responsible of analyzing and explaining to the caller the status of a claim of a provider or physician. Sending the claim to the processors for a reprocess if determined that the claim was incorrectly processed. Period PositionCompany Dec 2013-May 2014 CSR- Tech Support Qualfon Dumaguete, Phil. Duties: Performs inbound calls and callback as well as assist customer with specific inquiries; Build customer’s interest in the services and products offered by the company; Provide personalized customer service of the highest level; Update the existing databases with changes and the status of each customer; performs billing transactions and performs technical support. Promote the company’s latest service and products. Period PositionCompany Feb 2010-May 2010 Trainee: Front Desk Worldview Pension Plaza Dumaguete City, Philippines Duties: Greet visitors and escort them to appropriate office or person; Assist in making meeting room reservations, catering arrangements and travel Booking answer and transfer calls; Respond to visitor’s questions professionally and Courteously; Perform office administration and clerical duties; Ensure in compliance with company rules and regulations; Maintain reception area clean and organized. Personal Information Name: Krisna May M. Dinampo Sex: Female Civil Status: Married Birth Date: May 4, 1987 Birth Place: Dumaguete Negros Oriental Philippines Address: Jawa, Valencia, Negros Oriental, Philippines Present Address: Rizal St. , Jawa, Valencia, Negros Oriental, Philippines EDUCATIONAL BACKGROUND AND ATTAINMENTS College: Foundation University BS Hotel and Restaurant Management (3rd year level) 2nd placer Cake Decorating Contest Certificate of Participation (TOURISM WEEK) Certificate of Attendance (BARISTA COFFEE MAKING) “Sidlakang Negros Tourism Month” Asian College of Science and Technology Computer Science in Information Technology BS Computer Science (2nd year level) High School: Colegio de Santa Catalina de Alejandria (Philippines) SERVICE AWARDEE (3 consecutive years) Academic Awardee Elementary;North City Elementary School (Philippines) References : Sophia Vendiola CMD Team Lead - / - Teofilo Cawas CMD SME/ Subject Matter Expert - Ralph Gil Caguicla Trainer- United Behavioral Health - Easter Kaycee Jumanoy UHG Trainer/ Team Lead -