Krishnapriya Soman

KRISHNAPRIYA SOMAN SENIOR EXECUTIVE (SAP-IS-U/CRM) { 5 YEARS EXPERIENCE } PROFESSIONAL SUMMARY - Skilled “SENIOR EXECUTIVE” professional with 05 years of successful management and leadership experience in working with clients from various international industries. Well experienced in SAP IS-U, CRM concepts & practices with in-depth hands-on experience.   - Kochukunnel House, Memadangu P.O, Muvattupuzha,Ernakulam, Kerala 686672 Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, responds to customer inquiries, and mediates conflict. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. linkedin.com/in/krishnapriyasoman- CAREER EXPERIENCE SENIOR EXECUTIVE - CUSTOMER SERVICE - Capita India Pvt. Ltd, Bangalore - September 2017 to June 2020  SAP IS-U Billing & invoicing for utilities using CRM.  Back office operational analyst for UK utilities Gas, Electricity and Water.  Using CRM Selling energy and services scenarios for Utilities and for customer service management.  Contract move-in and move-out processes.  End contract, making contract live and register contract.  Meter reading entry, delete and amending.  Billing, Bill correction and Billing information.  Handling Service notification through CRM and SAP IS-U.  Disconnect or making inactive the account and reconnect or making active the account.  Dealings with both the accounts in Business or Commercial and Domestic.  Activity management, workflow for back office.  Using the DTS and SAP IS-U confirming the reads, meter details and exchanging the flows with the other supplier which the customer want to use.  Billing the customer based on the usage of energy with the SAR (Supplier Agree Read) or PRVAHI.  Operating TEMETRA and MAVIS to identifying the meter details and reads. HARD SKILLS          SAP IS-U Billing & Invoicing Bill correction and information Contract Move-IN, Move-OUT Contract Ending Raising Service Notification through SAP IS-U & CRM Proposal, Alternate & Rejection via SN Add, Amend & Remove meter reads Handling multiple transaction codes (T-Codes) Sending correspondence via CRM SOFT SKILLS             Time Management Quality Maintaining Performance Capacity Strong Work Ethic Problem Solving Thinking Outside The Box Handling Pressure Leadership Quick Learning Coaching Capabilities Strictly Follows Decision Tree Maintaining SLAs & KPIs    Solving the Royal Mail Returns query using MECOMS. Identification of accounts using business partner or contract account or premise. Decision Tree to get the details about the installation details about the devices and contract. CRM SAP IS-U DTS XOSERVE ECOES MECOMS TEMETRA MAVIS WORKDAY +2 Computer Science (Mar 2010) 75% Kerala State Board G.M.H.S.S Palakuzha SSLC (Mar 2008) 82% Kerala State Board St. Joseph’s GHS Arakuzha R&D ENGINEER - Hafisoft Technologies Pvt.Ltd, Cochin,Kerala - May 2015 to May 2017  Build various projects in Python using Raspberry Pi  IOT for robotic controlling  OpenCV in Python  Testing and Training  Odoo 9 (ERP) support iOS DEVELOPER Spectrum SoftTech Solution Pvt. Ltd Build and execute an iOS mobile app “Time and Currency converter” AWARDS Image processing in Python Signal Processing Wi-Fi Interface Touch Screen STAR OF THE MONTH Capita India Pvt. Ltd - 2018 SPOT AWARDS Capita India Pvt. Ltd - TECHNICAL EXPOSURE ERP Experience EG WORK MANAGER, Work Watch, Redmine, Odoo 9, GoForPlus Programming Language Python, Open CV,C ,C++ ,Objective C, Xcode, Matlab Database SQL, SQLite Scripting language HTML, XML Software skills Operating Systems MS Office, Photoshop,Pycharm Debian Linux, Windows, MAC OS X, Ubuntu DECLARATION I hereby declare that the above furnished information is true to the best of my knowledge. Bangalore CERTIFICATIONS Aug 2014 - Nov 2014 TECHNOLOGIES USED:     B.E – Computer Science and Engineering - CGPA Anna University, Chennai Maria College of Engineering and Technology TECHNOLOGIES USED:          EDUCATION Yours Truly, Krishnapriya Soman TOP CONTRIBUTOR AWARD Capita India Pvt. Ltd - 2017 -2020 PERSONAL DETAILS  Father's Name : Mr. Soman K.K  Age : 28 years  Sex : Female  Nationality : Indian  Marital Status : Married  Languages : English Hindi Malayalam and Tamil  Passport No : M-  Date of Expiry :-