Krishnan Ramanathan
Associate Director | Program Manager
https://www.linkedin.com/in/krishnan-ramanathan-00007aa/
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Hyderabad, TG
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SKILLS
Program Management
Tools/ Software : Jira, ChatGPT,
Project Management
Github CoPilot, AWS Sagemaker, S3,
English
Tamil
Generative AI
EC2, IAM, Tableau, Photoshop,
Hindi
Data Analytics
Illustrator, MS Office
AWS
WORK EXPERIENCE
June. 2024 – Present
Hyderabad
Motivity Labs
Project Manager
Led the engineering of Generative AI models for a healthcare customer, ensuring
seamless coordination between data scientists and development teams.
o Directed algorithm development for researchers, facilitating efficient
formula derivation based on query-response interactions.
o Oversaw the implementation of deep learning techniques to optimize AIdriven systems, ensuring alignment with business goals and performance
benchmarks.
Managed the successful delivery of multiple mobile application development
projects across diverse industries, including e-commerce platforms, postpaid
aggregators, and quality management systems.
o Defined project milestones, ensured adherence to timelines, and
streamlined stakeholder communication for successful launch and adoption
Spearheaded the workflow migration for a Saudi Arabia-based client, transitioning
their system from DataVerse to Microsoft PowerApps and SharePoint.
o Developed migration strategy, mitigated risks, and coordinated crossfunctional teams to ensure seamless data integration.
Orchestrated the design and deployment of AI-driven solutions for an internal HR
portal, integrating chatbot features to enhance employee search functionalities.
o Led requirements gathering, facilitated NLP model development, and
ensured robust Python-based implementation to optimize user
engagement.
Directed the migration of an internal Learning Management System (LMS) portal
from a third-party provider to an AWS-based SaaS platform.
o Defined the migration roadmap, managed risks, and ensured successful
integration using Node.js and React.js while maintaining business continuity.
Developed a web portal for project and delivery managers using Microsoft
PowerApps to track planned vs. actual efforts and forecast demand.
Enabled proactive decision-making by defining key metrics, facilitating real-time
monitoring, and ensuring visibility for stakeholders.
Apr. 2020 – Jul. 2023
Hyderabad
Dec. 2009 – Apr. 2020
Hyderabad, & Bangalore
Wipro Technologies Ltd
Service Delivery Lead
Led global quality operations across teams in India and the Philippines, managing a
workforce of 300+ members to uphold rigorous Quality Assurance and Quality
Control standards.
o Defined quality frameworks, streamlined audit processes, and ensured
operational consistency across both locations to enhance service delivery.
Oversaw and executed Root Cause Analysis (RCA) to improve quality audits and drive
continuous improvement.
o Implemented structured RCA methodologies, standardized audit processes,
and developed corrective actions to ensure consistency in agent
performance.
Applied strong Change Management and Problem-Solving skills to navigate
operational challenges.
o Facilitated process optimizations, managed stakeholder communications,
and implemented strategic initiatives for enhanced efficiency and
adaptability.
Collaborated with the Business Analyst team to analyze and visualize data using
Tableau, generating actionable customer insights.
o Managed live data reporting, produced weekly/monthly analytics
dashboards, and led customer presentations to inform strategic decisions.
Directed large-scale data analysis initiatives, working closely with the Service
Delivery Assurance team to identify trends and areas for improvement.
Developed data-driven performance assessments, provided strategic
recommendations, and optimized service operations based on analytical insights.
Cognizant Technology Solutions
Deputy General Manager
Led and managed a team of 70 members, including 3 Leads and 1 Operations
Manager, ensuring operational efficiency and alignment with strategic objectives.
o Oversaw resource planning, fostered team collaboration, and drove
performance optimization to achieve project milestones.
Built credibility and established strong stakeholder relationships at multiple levels,
ensuring transparent communication and alignment on business goals.
o Facilitated regular engagements, managed stakeholder expectations, and
navigated complexities to reinforce trust and long-term partnerships.
Directed the process of Statement of Work (SOW) and contract creation, securing
new and follow-on work to drive business continuity.
o Negotiated contract terms, ensured compliance, and streamlined
documentation processes to support sustainable project growth.
Implemented and maintained program management processes, covering
key disciplines such as:
o Program scheduling, quality assurance, communications, cost
management, procurement, risk/issue management, and change
management.
o Developed governance frameworks, standardized workflows, and
applied risk mitigation strategies to ensure efficient program
execution.
Led the innovation and delivery of value-added services aligned with
organizational offerings, driving customer success and business impact.
Assessed client needs, introduced strategic solutions, and ensured
continuous improvement to enhance service quality and stakeholder
satisfaction.
©Azurius
Organizations
Motivity Labs, Hyderabad (02/06/2024 - Present)
Project Manager
Wipro Technologies Limited, Hyderabad (04/2020-07/2023)
Service Delivery Lead
Cognizant Technologies Limited, Hyderabad (12/2009-04/2020)
Deputy General Manager
UBS Service Centre India PVT LTD, Hyderabad (08/2008-12/2009)
Team Lead
Modus Information Systems Pvt Ltd, Bangalore (08/2007-07/2008)
Team Lead
Teracubed NewMedia Solutions Pvt. Ltd. Bangalore(12/2005-08/2007)
Team Lead
Ascendum Systems Pvt Ltd Bangalore (03/2004-12/2005)
Web Developer
ADDR.com, Bangalore (10/2003 -02/2004)
HTML Coder
Visualtrance Communicating Technologies, Bangalore (03/2002-10/2003)
Web Designer
PlanetAsia.com, Bangalore (06/2000-04/2001)
Software Consultant
EDUCATION
1996 - 1999
Coimbatore Dist
Bachelor of Engineering, ECE
Maharaja Engineering College, Avinashi
